Hermès Sales Specialist

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Meet individual monthly and annual sales goals while contributing to the boutique’s collective target.
• Organize and prioritize the selling floor to support sales and the client experience; keep bags, boxes, note cards, ribbon, stationery and related supplies stocked.
• Maintain the selling floor to visual merchandising standards, including straightening, filling in, replenishing new receipts, physical EAS tagging and ticketing.
• Assist with inventory preparation.
• Process transactions accurately, including receipts, CRM files documenting purchase history and sales analysis, SKUs, monetary payments and client verification; provide administrative support for after-sales service as needed.
• Partner with management on POS decisions and report discrepancies arising during opening, closing or general POS operations by the end of the business day; keep the workstation clean and organized.
• Follow asset protection procedures, including employee sign-in sheets and bag checks in coordination with AP as applicable; apply appropriate asset protection techniques and follow key-control and merchandise-security guidelines.
• Follow physical EAS tagging guidelines and ensure products are ticketed on the sales floor, in the back of house and among merchandise returns.
• Prepare for physical inventory and participate in monthly cycle counts or as directed by management.
• Deliver prompt, friendly service in keeping with Hermès standards by greeting clients, offering assistance, answering questions, and helping with wrapping and packaging at POS.

Qualifications

• At least 2 years of sales experience; luxury-environment experience preferred.
• Strong relationship-development and impeccable communication skills.
• Even-tempered, with the ability to multitask continuously.
• Self-starter able to work independently while collaborating with a team.
• Strong organizational skills.
• Open availability to accommodate business needs.
• Ability to lift 0–25 lbs. without assistance.
• Regular in-person work at a company-designated location is an essential function of the position.

Skills

Experience

At least 2 years of sales experience; luxury-environment experience preferred.

Compensation

The base compensation for this position ranges from USD 25 to USD 26.47 per hour.

Benefits

Commission and bonus incentives based on sales performance; medical, dental and vision coverage; life insurance and disability coverage; paid time off (18 DDOs, 12 company holidays, 2 wellbeing days, and sick and safe time); paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement and voluntary life insurance; product discount; EAP resources; access to Calm App, Health Advocate and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.