Hermès Sales Specialist

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Meet monthly and annual individual sales goals while contributing to boutique-wide sales targets through collaborative teamwork
• Organize and maintain the selling floor according to visual merchandising guidelines, ensuring adequate stock of merchandise, packaging materials, and supplies at all times
• Prepare and support inventory procedures, including physical inventory counts and cycle counts as directed by management
• Process transactions accurately, including receipts, CRM file maintenance with purchase history detail and SKUs, payment processing, and post-sale service administration
• Communicate POS discrepancies to management during opening, closing, and general variance reconciliation by end of business day
• Maintain cleanliness and organization of the point-of-sale workstation throughout all shifts
• Execute asset protection procedures including employee sign-in protocols, bag checks, physical EAS tagging verification, and merchandise security guidelines
• Ensure all products are properly ticketed on the sales floor, in back-of-house areas, and on merchandise returns
• Provide consistent, warm client service aligned with Hermès service standards: prompt greeting, attentive assistance, product information, and professional wrapping and packaging at point-of-sale

Qualifications

• Minimum 2 years of sales experience, preferably in a luxury retail environment
• Strong relationship-building and communication skills
• Ability to remain calm and even-tempered while managing multiple tasks simultaneously
• Self-starter with capacity to work both independently and collaboratively within a team
• Excellent organizational and time-management abilities
• Flexible availability to accommodate business operational needs
• Ability to lift and carry items weighing 0–25 lbs without assistance

Skills

Experience

2+ years in sales, with experience in a luxury environment preferred. Candidates should demonstrate competence in fast-paced retail operations, cash-handling accuracy, and high-standard customer service delivery.

Education

High school diploma or equivalent; additional retail or hospitality training is a plus but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 26.51 to USD 30 per hour.

Benefits

Commission and bonus incentives based on sales performance, Medical/Dental/Vision insurance, Life Insurance and Disability coverage, Paid time off (18 discretionary days off, 12 company holidays, 2 wellbeing days, sick and safe time), Paid Parental Leave and Transition Time, 401(k) and Roth Retirement Plan with company matching and profit sharing, Flexible spending accounts, Fitness reimbursement, Voluntary life insurance, Product discount, Employee Assistance Program (EAP) resources, Access to Calm App, Health Advocate, and Family Building Support

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.