Hermès Sales Operations Assistant (Work‑Study) — Special Sales

About Hermès

Hermès is a Paris‑based haute couture maison recognised worldwide for its leather goods, silk, saddlery and artisanal savoir‑faire. Renowned for timeless design and meticulous craftsmanship, the brand operates an international retail and digital network and places strong emphasis on product quality, heritage and long‑term talent development.

Role & Responsibilities

• Support preparation and operational follow‑up of online employee sales (France & Europe) including 3–4 campaigns per year.
• Maintain and enrich digital product catalogues: update descriptions, visuals, categorizations and related metadata.
• Assist with organisation of photo shoots and ensure assets are delivered and integrated into the catalogue.
• Participate in site acceptance testing and operational QA to verify product pages, categorizations and user flows.
• Validate HR data and campaign parameters prior to launch and contribute to operational testing of the site.
• Prepare and update minutes for weekly follow‑up meetings with cross‑functional stakeholders.
• Contribute to customer service and after‑sales processes: follow up collaborator gift requests, manage after‑sales dossiers via the dedicated tool and support e‑commerce customer inquiries.
• Create and format communication and training materials (newsletters, user guides, training documents) for internal audiences.
• Maintain and analyse a historical database of past sales (sales figures, sell‑through, returns) to support continuous improvement and campaign reconciliations.
• Plan and prepare post‑mortem presentations and organise campaign files and data for efficient reconciliation.
• Provide operational support on physical sales events in the field according to the campaign calendar.

Qualifications

• Currently enrolled in a master’s programme (business school, engineering school or university) — alternance/work‑study contract.
• Strong interest in e‑commerce and retail operations.
• Excellent written communication skills in French and English.
• Highly organised, rigorous, with a strong sense of priorities and initiative.
• Excellent interpersonal skills and service orientation.
• Advanced proficiency in Microsoft PowerPoint and Microsoft Excel.
• Prior internship or first experience in e‑commerce is a plus.

Skills

Experience

Master‑level student; prior internships or early experience in e‑commerce or retail operations advantageous but not mandatory.

Education

Enrolment in a master’s programme (business school, engineering school or university) — alternance/work‑study required.

Workplace

Culture

Hermès cultivates a workshop‑to‑atelier culture that values artisanal excellence, thoughtful design and long‑term craftsmanship. The workplace emphasises collaborative problem solving, professional development through hands‑on experience and a quiet dedication to quality and service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.