- Location
- Vancouver British Columbia Canada
- Employment
- Temporary
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is hiring a Sales Manager in Vancouver on a temporary one-year contract covering maternity leave. Reporting to the Store Director, the role drives sales and client experience, leads and develops the sales team, and supports store operations. The anticipated total annual compensation package, inclusive of applicable base salary and other incentives, is CAD 90,000–120,000, with final offers considering experience, skills, responsibilities and internal equity.
Role & Responsibilities
- Drive store sales and deliver exceptional customer experiences through an active presence on the sales floor.
- Coach sales team members in the moment and provide monthly formal sales and performance feedback to support excellence in client experience, consistent results, presentation standards and team development.
- Train and motivate the team, foster team spirit and create a positive environment for achieving sales objectives and delivering high-quality service.
- Serve as a role model during selling interactions.
- Maintain a warm, welcoming and generous environment in line with company standards.
- Prepare and deliver daily team briefings to promote open communication, continuous learning and motivation.
- Attract, develop and retain boutique clients.
- Represent Hermès as an ambassador, demonstrating excellence in all interactions.
- Handle difficult customer interactions while upholding brand values and confidentiality.
- Ensure compliance with policies and procedures.
- Support team members in the sales process and other sales-floor operations.
- Plan and coordinate sales-floor coverage to ensure associates are present throughout the store for customer service and loss prevention.
- Recruit sales associates and organize their onboarding and integration into the team.
- Partner with the Operations team and Store Leadership to exceed Hermès guidelines, standards and objectives.
Qualifications
- At least 5–10 years of retail management experience; the role also lists a minimum of 6 years.
- Demonstrated ability to deliver exceptional customer service, with a strong record of superior sales results.
- Recognized ability to manage, coach and develop employees.
- A humble, hands-on leader who leads by example.
- Excellent communication skills and strong business partnering with store leaders and across the company.
- Professional, collaborative, positive and open to new ideas.
- Open availability to meet business needs.
Skills
Experience
At least 5–10 years of retail management experience; the role also lists a minimum of 6 years.
Workplace
The successful candidate will be located in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Manager», «Store Sales Manager», «Sales Floor Manager», «Retail Department Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.