Hermès Sales Manager

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Actively present on the sales floor to directly drive store sales and deliver exceptional customer experience
• Provide in-the-moment coaching and monthly formal performance feedback to sales associates, ensuring continuous results, standards adherence, and professional development
• Train and motivate the sales team, foster team spirit, and create a positive environment aligned with sales objectives and service delivery standards
• Serve as a role model during client interactions and embody Hermès brand values
• Establish and maintain a welcoming retail environment consistent with company standards and brand positioning
• Conduct daily team briefings to promote open communication, continuous learning, and team motivation
• Attract, develop, and retain high-value clients for the boutique
• Act as an ambassador of Hermès, demonstrating excellence and integrity in all internal and external interactions
• Manage challenging client situations while preserving brand values and client confidentiality
• Ensure compliance with all company policies, procedures, and operational guidelines
• Provide direct assistance to sales associates throughout the selling process and in sales floor operations
• Plan and coordinate sales floor scheduling to optimize associate coverage, client service, and loss prevention
• Recruit, interview, and hire sales associates; lead onboarding and team integration initiatives
• Partner strategically with Store Leadership and Operations to ensure all Hermès guidelines and performance objectives are achieved or exceeded

Qualifications

• Minimum 5–10 years of progressive retail management experience
• Demonstrated track record of exceptional customer service and superior sales results
• Proven ability to manage, coach, and develop employees effectively
• Humble, hands-on leadership style with willingness to lead by example
• Excellent communication skills with demonstrated capacity for cross-functional business partnering
• Professional, collaborative team player with a positive attitude and openness to innovation
• Availability to meet the operational needs of the business, including flexible scheduling

Skills

Experience

Minimum 5–10 years of retail management experience, with a strong track record of driving sales results and leading high-performing teams. Candidates should demonstrate hands-on leadership, exceptional client service standards, and proven success in staff recruitment, development, and retention within a luxury or premium retail environment.

Education

High school diploma or equivalent; further formal education in business, retail management, or hospitality is advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from CAD 100,000 to CAD 130,000 per annum.

Benefits

Comprehensive benefits package including medical, dental, long-term disability, life insurance, accidental death and dismemberment (AD&D) coverage, and company group retirement savings plan.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.