- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Oct 6, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
The Sales Delegate supports Area Managers across Hermès stores, local markets, travel retail, and e-commerce, acting as a strategic link between the field and head office. The role leads commercial planning, retail execution, team training, client relationships, reporting, and budget monitoring. It is a full-time, unlimited-contract position.
Role & Responsibilities
- Collaborate with Area Managers to develop annual business strategies covering sell-out, rankings, competitor analysis, stock levels, and product performance.
- Establish monthly targets across airports and stores, and track progress against objectives.
- Lead store openings and refits, ensuring smooth execution.
- Optimize product assortments and visual merchandising in line with global strategy to maintain a consistent premium brand image.
- Support the development and implementation of 360° activation plans for key periods and launches.
- Implement Hermès’ training strategy to elevate service quality, grooming, and staff attitude.
- Set and monitor sell-out objectives for Beauty Advisors, and organize monthly incentives to drive performance.
- Manage agency partnerships, including budget follow-up and commission reviews.
- Complete training modules provided by International Training and collaborate with the Training Manager to deliver effective programs for the sales team, including beauty consultants, Hermès staff, generic staff, and promoters.
- Develop and implement an annual training strategy and calendar to support consistent skills development and alignment with organizational goals.
- Ensure compliance with client agreements defined by the Area Manager.
- Challenge buyers to prevent out-of-stock situations and optimize orders.
- Build trust with clients and shop staff through regular, high-quality interactions.
- Participate proactively in sales and client meetings.
- Act as the link between head office and the field.
- Consolidate sales reports, competitor insights, trends, and opportunities.
- Organize store visits for head office members.
- Monitor staffing and promotional activity budget expenses.
- Report market needs and competitive best practices to Area Managers.
- Represent Hermès’ philosophy at point of sale through appearance and conduct.
- Ensure flawless execution of Hermès’ permanent image across all distribution channels.
- Uphold Hermès’ values, ethics, and brand policies.
Qualifications
- Bachelor’s degree in business management or a relevant discipline.
- Minimum 3 years of related experience in perfumes and cosmetics or a luxury environment.
- Entrepreneurial spirit and excellent communication and interpersonal skills.
- Analytical thinking and a business- and results-oriented mindset.
- Fluent in English and Mandarin; French or another Asian language is a plus.
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
- Willingness to travel.
Skills
Experience
Minimum 3 years of related experience in perfumes and cosmetics or a luxury environment.
Education
Bachelor’s degree in business management or a relevant discipline.
Workplace
The role is situated in Hong Kong, Hong Kong.
Explore jobs in Hong Kong.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Operations Manager», «Retail Business Development Manager», «Travel Retail Sales Manager», «Commercial Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.