- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 2, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
The Sales Associate manages in-store sales to Hermès standards, develops customer relationships, delivers post-sales service and works toward sales targets while maintaining strong product knowledge and operational standards. The role also supports inventory and special projects and contributes to an inclusive team; it is a full-time, unlimited-contract position.
Role & Responsibilities
- Manage in-store sales activities in accordance with Hermès image and service standards.
- Identify customer needs, develop client relationships, make sales and provide post-sales service.
- Achieve sales targets while maintaining high standards of customer service, product knowledge and operational procedures.
- Build and maintain long-term customer relationships by delivering excellent customer experiences.
- Proactively welcome and recruit walk-in customers and maintain KPI customers.
- Assist with inventory and special projects as needed.
- Contribute to a collaborative and inclusive team.
- Perform other duties as assigned.
Qualifications
- At least 3 years of relevant retail management or operations experience with luxury brands or in a similar capacity.
- Strong motivation to become a Hermès Ambassador and provide excellent customer service.
- Strong commitment to teamwork.
- Energetic, passionate and positive working attitude.
- Excellent presentation, interpersonal and communication skills.
- Good command of Mandarin; English is a plus.
Skills
Experience
At least 3 years of relevant retail management or operations experience with luxury brands or in a similar capacity.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.