Hermès Sales Associate

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Hermès seeks a Sales Associate to deliver personalized, memorable client experiences through product and craftsmanship storytelling, bespoke service, and client portfolio development. The role is a full-time, two-month fixed-term contract under the CCNL Commercio, with an indicative starting gross annual salary of €28,000 and eligibility for an annual incentive plan.

Role & Responsibilities

• Advise and support clients across all product categories, meeting their needs and delivering a memorable omnichannel experience.
• Use brand and craftsmanship storytelling to engage clients, suggest products, and deliver consistent, high-quality service that develops client relationships and sales.
• Provide clients with product information, including after-sales care recommendations.
• Develop and maintain a client portfolio through client discovery and bespoke experiences, fostering loyalty and long-term relationships.
• Collect and update client data in accordance with privacy policies and company procedures.
• Participate actively in client events and animations as needed.
• Build strong product knowledge and stay up to date on new products, prices, and stock availability.

Qualifications

• A bachelor's degree, preferably with a focus on fashion or languages, but it is not mandatory.
• Fluency in Italian and English; a third language is an advantage.
• Experience in direct sales to clients, preferably in a luxury goods boutique.
• Proficiency with Excel and IT tools.
• Professionalism, enthusiasm, dynamism, ease of integration, and teamwork.
• Excellent interpersonal and communication skills, with a customer-service orientation.
• A team-player mentality, with the ability to build meaningful relationships and work autonomously.
• Availability, flexibility, and dynamism to work in a fast-paced environment.
• Commitment to a people-centered retail project, with a vocation for human values, passion, and a strong aesthetic sense.

Skills

Experience

Minimum 1 year of experience; experience in direct client sales, preferably in a luxury goods boutique.

Education

A bachelor's degree is preferred, ideally with a focus on fashion or languages, but is not mandatory.

Workplace

Compensation

The base compensation for this position is EUR 28,000 per annum.

Benefits

€10 meal voucher per working day, statutory and collective bargaining benefits, and potential supplementary benefits and wellbeing programs under company policies.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.