Hermès Sales Associate

Overview

Hermès is an iconic French Maison renowned for artisanal craftsmanship, timeless leather goods and refined ready-to-wear. Hermès Ibérica operates as the group's Spanish subsidiary, applying the Maison's exacting service standards and training programmes across its Iberian stores while upholding a strong commitment to ethics and inclusion.

Role & Responsibilities

• Drive store revenue through proactive selling and expert clienteling, including pre- and post-sale follow-up.
• Deliver exemplary personalised customer service, demonstrating warmth, patience and a positive demeanour at all times.
• Manage customer requests and coordinate communications with colleagues and relevant departments to ensure a seamless client experience.
• Accurately record client data and interactions in the CRM and ensure data quality for ongoing relationship management.
• Develop strong product knowledge across the Maison’s métiers and maintain familiarity with inventory and post‑sales processes.
• Maintain store standards and daily operational procedures, participate in morning briefs and support visual merchandising (front and back office).
• Complete assigned training modules and proactively share learnings with colleagues to enhance the in-store experience.

Qualifications

• Minimum 3 years' experience in retail sales, preferably within luxury fashion or boutique environments.
• High level of spoken and written English (minimum B2; candidates will undergo an English test).
• Proven track record of delivering consistent client service and meeting sales objectives.
• Ability to maintain high personal standards, act as a brand ambassador and demonstrate discretion with client information.
• Capacity to remain calm under pressure, show flexibility and work effectively in a team.

Skills

Experience

Minimum 3 years of direct sales experience in luxury retail or boutique environments, with demonstrated clienteling and CRM usage.

Workplace

Culture

The Maison cultivates a culture of craftsmanship, refinement and personalised service, emphasising continuous training and strong team collaboration. Hermès places importance on ethical conduct, diversity and inclusion while expecting employees to embody high standards of presentation and client care.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.