- Location
- Calle de José Ortega y Gasset 12 (View map)28006 MadridSpain
- Employment
- Temporary
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is seeking a Sales Associate for its Ortega y Gasset store in Madrid on a temporary contract of approximately one month, full-time. The role focuses on exceptional client service, contributing to individual and collective sales, representing the Maison’s values, and developing product and client knowledge.
Role & Responsibilities
- Contribute to store revenue through sales.
- Demonstrate warmth, patience and a positive attitude in every interaction with clients.
- Manage client requests and ensure effective communication with clients and involved colleagues.
- Develop knowledge of after-sales processes.
- Proactively become familiar with merchandise to build product knowledge.
- Maintain strong client communication during the sales ceremony and after-sales service.
- Use active listening to understand clients, foster loyalty and build lasting relationships.
- Record client information accurately in the CRM.
- Participate actively in in-store communications, including daily morning briefings.
- Maintain store standards and learn daily procedures.
- Handle merchandise with care and consideration.
- Comply with and respect Maison processes.
- Become familiar with the fundamentals of visual merchandising across front- and back-office areas.
- Become familiar with products from the métiers.
- Complete all training provided.
- Share information with colleagues and proactively convey training during client interactions.
Qualifications
- Demonstrated teamwork.
- Initiative.
- Warmth and empathy, particularly when handling objections.
- Ability to remain calm under stress and demonstrate flexibility.
- Ability to act as an ambassador for the Maison.
- Ability to maintain high personal standards.
- High level of English, minimum B2; knowledge of other languages is highly valued.
Skills
Experience
Minimum 3 years
Workplace
This position is based in Madrid, Madrid, Spain.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.