Hermès Sales Associate Intern

Overview

Hermès is a Parisian maison renowned for its artisanal leather goods, silk, ready-to-wear and objets d'art. The role is hired through Hermès Benelux Nordics, representing the brand's regional retail operations and commitment to meticulous craftsmanship, refined client relationships and sustained excellence in service.

Role & Responsibilities

• Serve as the client’s first point of contact, conveying warmth, courtesy, elegance and simplicity consistent with Hermès brand standards.
• Greet and welcome clients on entry and departure; maintain a polished and inviting boutique atmosphere.
• Deliver personalised customer service adapted to each client’s culture and preferences; identify and respond to enquiries and concerns.
• Contribute to sales across all product universes while upholding product integrity and the house’s service excellence.
• Support daily store operations and sales-related tasks, demonstrating product knowledge and commercial awareness.
• Participate actively in the store team: communicate enthusiasm, support colleagues and contribute to a collaborative environment.

Qualifications

• Excellent verbal communication and interpersonal skills; fluency in English required.
• Strong team spirit with the ability to support peers and collaborate effectively.
• Customer-service orientation with the capacity to drive performance and deliver outstanding client experiences.
• Good organisational skills, a pragmatic problem-solving approach and attention to detail.
• Cultural sensitivity, curiosity and adaptability to engage with an international clientele.
• Professional appearance and grooming appropriate to a luxury retail environment.

Experience

This is a 3–6 month internship; no extensive professional experience is required. Prior retail or customer-service experience is advantageous but not mandatory.

Education

Currently enrolled in or recently graduated from a tertiary programme (e.g., business, retail, fashion, hospitality or related field) is preferred.

Workplace

Culture

Hermès fosters a workplace defined by craftsmanship, discretion and refined client service. Teams operate with high standards of professionalism, collaboration and respect for artisanal heritage.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.