- Location
- Via degli Strozzi 16 (View map)50123 FlorenceItaly
- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- €28,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 7, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
The Sales Associate delivers personalized, memorable service at Hermès in Florence, using product storytelling and bespoke attention to build client relationships and sales. This is a full-time, two-month fixed-term contract under the CCNL Commercio, with an indicative starting gross annual salary of €28,000.
Role & Responsibilities
- Advise and support customers across all product categories, meeting their needs and delivering a memorable omnichannel experience.
- Use storytelling to engage and surprise clients, provide consistent, high-quality service, and develop client relationships and sales.
- Provide customers with information, including after-sales product-care guidance.
- Build and maintain a client portfolio through client discovery and bespoke experiences, fostering loyalty and long-term relationships.
- Collect and update client data in accordance with privacy policies and company procedures.
- Participate actively in customer events and animations as needed.
- Develop strong product knowledge and stay current on new arrivals, prices, and stock availability.
Qualifications
- A bachelor's degree, preferably with a focus on fashion or languages, is advantageous but not mandatory.
- Fluency in Italian and English; a third language is an advantage.
- Experience in direct sales to clients, preferably in a luxury-goods boutique.
- Proficiency with Excel and IT tools.
- Professionalism, enthusiasm, dynamism, adaptability, and a collaborative approach to teamwork.
- Excellent interpersonal and communication skills, with a customer-service orientation.
- A team-player mentality, the ability to build meaningful relationships, and the ability to work autonomously.
- Availability, flexibility, and dynamism to work in a fast-paced environment.
- Commitment to a people-centric retail project, with a vocation for human values, passion, and a strong aesthetic sense.
Skills
Experience
Minimum 1 year; experience in direct sales to clients, preferably in a luxury-goods boutique.
Education
A bachelor's degree, preferably with a focus on fashion or languages, is advantageous but not mandatory.
Workplace
This position is based in Florence, Tuscany, Italy.
Explore jobs in Tuscany or in Italy.
Compensation
The base compensation for this position is EUR 28,000 per annum.
Benefits
€10 meal voucher per working day, in addition to statutory and collective bargaining benefits.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.