Hermès Sales Associate
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $25–27/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 26, 2026
About Hermès
John Lobb is a heritage British maison renowned for bespoke and ready-to-wear men’s shoes, combining artisanal handcraft and premium materials. A subsidiary of the Hermès Group, the house operates a bespoke workshop in Paris and a manufacturing site in Northampton and maintains a selective international retail presence.
John Lobb is hiring a Sales Associate in Chicago. Deliver luxury client service, manage stock and CRM in the new flagship boutique.
Role & Responsibilities
- Deliver exemplary, personalised service to international and local clients, developing long-term relationships and ensuring customer retention.
- Maximise sales through consultative selling and expert product knowledge across John Lobb collections and accessories.
- Maintain and refresh in-store displays to preserve a refined visual presentation consistent with brand standards.
- Manage customer correspondence, enquiries and after‑sales services, including repairs and client care follow-up.
- Maintain up-to-date knowledge of store stock and inventory held in other locations; participate in receiving, ordering and stock maintenance processes.
- Ensure correct storage and handling of merchandise and report stock issues to the Store Manager.
- Support CRM initiatives by compiling, maintaining and utilising an accurate customer database.
- Adhere to company security guidelines and collaborate with the wider John Lobb team to fulfil store requirements and ad-hoc projects.
Qualifications
- Minimum 3 years' experience in high‑end or luxury international retail; shoes or men’s clothing experience is a strong advantage.
- Excellent written and spoken English; fluency in an additional language is a strong plus.
- Some experience with retail administration; basic understanding of CRM systems, databases and e‑commerce platforms is desirable.
- Sophisticated approach to selling and client relations; proven ability to deliver discreet, attentive service.
- Team‑oriented, adaptable, proactive and performance focused with strong problem‑solving abilities.
Skills
Experience
Minimum three years' experience in luxury/high‑end retail, ideally within footwear or men’s apparel and servicing an international clientele.
Education
High school diploma or equivalent; post‑secondary studies in retail, fashion, business or a related discipline preferred but not required.
Workplace
The successful candidate will be located in Chicago, Illinois, USA.
Compensation
The base compensation for this position ranges from USD 25 to USD 27 per hour.
Benefits
Commission and bonus incentives; Medical, Dental and Vision coverage; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; Flexible spending accounts and voluntary life insurance; Employee product discount and EAP resources; Access to family building support.
Culture
John Lobb blends centuries‑old shoemaking craft with contemporary retail refinement, fostering a collegial environment where artisanal excellence and client care are paramount. The house values discretion, attention to detail and a human‑scaled working community consistent with its luxury heritage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Boutique Sales Associate», «Retail Sales Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.