Hermès Sales Associate

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Assist Team Leaders and the Store Manager with all aspects of store operations in accordance with Hermès standards, delivering an exceptional client experience while supporting daily and back-of-house duties.
• Provide exceptional service in line with Sales & Service Ambassador guidelines and benchmarks; practise the Orange Box Ceremony and Hand Rituals.
• Build and maintain relationships with current and prospective clients through clienteling.
• Handle complex client concerns, including dissatisfaction, exchanges, returns and after-sales matters, in accordance with the Store Notebook.
• Deliver an exceptional after-sales experience by assessing repairs and completing relevant forms accurately.
• Capture accurate, relevant information in POS and CRM systems, and communicate feedback from in-store activities to store management.
• Use professional, elegant dialogue with clients and colleagues; serve proactively as an Ambassador for the assigned métier.
• Maintain meticulous visual merchandising and housekeeping standards on the retail floor, and keep back-of-house stock areas clean, orderly and easy to navigate.
• Understand and share métier performance, key métier information and accurate mini-count and stocktake results.
• Share expertise on care and after-sales, support training on new product launches—particularly for new joiners—and demonstrate Métier Hand Rituals while encouraging colleagues to master them.
• Contribute to positive teamwork and support colleagues in their ambassadorship.
• Follow Hermès Australia personal etiquette and presentation guidelines; contribute positively through proactive teamwork and support the wider team.
• Perform daily housekeeping; assist with unpacking, validating and distributing stock deliveries; apply visual merchandising guidelines; and participate in cycle counts and stocktakes.
• Comply with policies set by Hermès Australia and Hermès International.
• Work towards individual sales targets and KPIs covering units per transaction, value per transaction, client experience, ambassadorship, teamwork and grooming.

Qualifications

• Available to work a seven-day roster, including weekends.
• Strong customer service and/or sales background; luxury experience is advantageous.
• Team-oriented and able to embody the values of the Hermès Maison.
• Excellent relationship-development, interpersonal and communication skills.
• High standards of personal presentation and grooming.
• Passion for Hermès creations, craft and Maison identity, with comprehensive product knowledge across Hermès Métiers.
• Positive, proactive, efficient and client-focused attitude.
• Strong time-management skills, with the ability to multitask, organise and prioritise.
• Able to achieve personal targets and adapt quickly to a rapidly evolving retail environment while maintaining professionalism.
• Able to work independently while collaborating with a team.
• Full working rights in Australia.

Skills

Experience

Minimum 3 years; a strong background in customer service and/or sales, with luxury experience advantageous.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.