Hermès Sales Associate

About Hermès

John Lobb is a heritage maison renowned for hand‑finished men’s footwear that fuses artisanal craftsmanship with contemporary refinement. Part of the Hermès Group, the brand operates bespoke ateliers in Paris and a Northampton manufacture for ready‑to‑wear collections, and maintains a selective global retail footprint. John Lobb positions itself as a small, collegial organisation where craft, service excellence and a refined client experience are paramount.

Role & Responsibilities

• Deliver exceptional, personalised service to an international, high‑net‑worth clientele and maximise sales and client retention.
• Develop and maintain in‑depth product knowledge across John Lobb collections, including features, benefits and bespoke services.
• Maintain attractive, on‑brand in‑store displays and visual merchandising to preserve a premium boutique environment.
• Handle customer enquiries, correspondence and after‑sales services, ensuring continuity of care and follow‑up.
• Maintain up‑to‑date awareness of store inventory; participate in ordering, receiving and stock maintenance procedures.
• Ensure stock is stored and handled correctly and escalate stock issues to the Store Manager.
• Contribute to CRM activities by compiling, maintaining and leveraging an accurate customer database to support clienteling initiatives.
• Participate in store security procedures and loss‑prevention activities in accordance with company guidelines.
• Liaise with wider John Lobb teams and undertake ad hoc projects or tasks as directed by the Store Manager.

Qualifications

• Minimum 3 years' experience in high‑end or luxury international retail; shoes or men’s clothing experience is a plus.
• Excellent written and spoken English; fluency in an additional language is strongly advantageous.
• Demonstrable experience with retail administration tasks; familiarity with CRM, databases and e‑commerce is desirable.
• Sophisticated approach to selling and client relations with strong interpersonal skills.
• Team‑oriented, dynamic, flexible and resilient with a proactive, performance‑driven mindset.
• Strong problem‑solving abilities and attention to operational detail.

Skills

Experience

Minimum three years of experience in luxury/high‑end retail environments, preferably with exposure to footwear or men’s apparel. Some responsibility for retail administration, CRM or e‑commerce processes is preferred.

Education

High school diploma or equivalent; vocational training or certifications in retail, luxury service or sales are advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 26.52 to USD 29.30 per hour.

Benefits

Commission and bonus incentives; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; Voluntary benefits (flexible spending accounts, voluntary life insurance); Product discount; Employee Assistance Program (EAP) resources; Access to family building support.

Culture

John Lobb combines deep artisanal savoir‑faire with a contemporary vision of masculine elegance. As a Hermès subsidiary, the brand emphasises craft, discretion and a client‑centric approach delivered by small, committed teams in an intimate boutique environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.