Hermès Sales Assistant

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Hermès seeks a Sales Assistant to support boutique sales and deliver an exceptional client experience through client reception, product preparation, remote sales support, after-sales follow-up, stock coordination, and boutique operations. The role is full-time on an unlimited contract and requires at least 3 years of experience.

Role & Responsibilities

• Welcome clients, identify their initial needs, and direct them appropriately.
• Support Sales Associates during in-person and remote client appointments, ensuring a prompt and excellent client experience.
• Assist sales staff with operational sales activities so they can focus on client service and relationship development.
• Retrieve, collect, organize, and present products during client appointments, with efficiency and attention to detail.
• Prepare product selections for presentations, appointments, and special client interactions.
• Support remote sales preparation, including sending photographs, setting aside products, packaging, and following the necessary processes in accordance with Maison standards.
• Help monitor client conversations and requests via WhatsApp and other remote channels, ensuring prompt, continuous follow-up by the Sales Associate.
• Support client relationships and after-sales activities, ensuring appropriate follow-up on requests.
• Help organize and monitor reservations, transfers, orders, and product movements in accordance with internal procedures.
• Assist with product preparation, packaging, and sales completion.
• Collaborate with the stock team to ensure the efficient locating, movement, replenishment, and availability of products.
• Keep the sales floor organized, assist with merchandise replenishment, and follow Visual Merchandising guidelines.
• Support the client experience throughout their time in the boutique, anticipating needs whenever possible.
• Support events, activations, launches, and other client relationship initiatives.
• Attend briefings and training, continually developing knowledge of products, Métiers, the Maison’s history, and its values.
• Assist with inventories, controls, and other operational activities related to boutique operations.
• Work collaboratively with the entire team to foster an organized, efficient environment focused on excellence.

Qualifications

• Dynamic, organized, detail-oriented, and strongly customer-focused.
• Demonstrates proactivity, teamwork, discretion, agility, and adaptability in a luxury retail environment.
• Able to manage multiple demands simultaneously while maintaining organization, composure, and high execution standards during busy periods.
• At least 3 years of experience.

Skills

Experience

Minimum 3 years

Workplace

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.