Hermès Sales & Service Support Executive
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 23, 2026
About Hermès
Hermès is a global maison renowned for artisanal craftsmanship, timeless luxury leather goods and ready‑to‑wear. The Singapore retail arm operates flagship and department‑store locations that prioritise exceptional client service, meticulous product care and high standards of store presentation. The workplace culture values discretion, product knowledge, operational excellence and a service‑oriented approach to client relationships.
Hermès Singapore — Sales & Service Support Executive in Singapore (Takashimaya). Back‑office customer service, till and stock control, and store administration.
Role & Responsibilities
- Manage end‑to‑end back‑office customer services including customer contacts, complaints handling and case follow‑up in store IT tools.
- Ensure high‑quality follow‑up for customer requests, personalised and special orders, reservations, remote sales and repair requests.
- Partner with the sales team to optimise and simplify service workflows and challenge unnecessary recourse to the customer request service to maximise in‑store sales.
- Monitor and report service performance: conversion rates, reservation durations and lead times across the after‑sales and repair lifecycle; drive continuous improvement.
- Act as store key‑user for service‑related processes and digital tools: train newcomers, communicate new features/procedures and provide day‑to‑day support.
- Support till activities when required and be responsible for adherence to till control procedures.
- Assist stock team with reconciliation of negative stock and resolution of stock discrepancies.
- Manage store archiving and ensure compliance with local and group internal control, health & safety procedures.
- Coordinate staff rotas, liaise with external agencies for temporary staffing and manage internal communications.
- Supervise operational supplies and store orders (uniform allocation, stationery, F&B supplies), control delivery and invoicing and monitor general costs.
- Oversee day‑to‑day maintenance and coordinate interventions with suppliers; manage internal and external security agents.
Qualifications
- Fluency in English (written and oral) is mandatory.
- Minimum 3 years' experience in an administrative or operations role, preferably within retail.
- Proven competence with Excel and digital/store IT tools.
- Excellent communication skills with a strong customer‑service orientation.
- Highly organised, rigorous and able to work autonomously while anticipating operational needs.
- Collaborative team player with flexibility for store hours including rotational weekends.
Skills
Experience
Minimum 3 years in an administrative or operations position; prior experience in retail or luxury store operations strongly preferred.
Education
Secondary education required; diploma or certificate in business, retail management or related field preferred.
Workplace
The successful candidate will be located in Singapore, Central, Singapore.
Culture
Hermès cultivates a culture of craftsmanship, discretion and client centricity, where operational precision and product knowledge are paramount. Store teams are expected to combine impeccable service standards with collaborative problem‑solving and respect for the maison’s heritage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Coordinator», «After‑Sales Coordinator», «Store Operations Coordinator», «Customer Service & Operations Executive», «Retail Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.