Hermès is seeking a Sales and Service Support Coordinator in Prague to oversee customer-service back-office operations, store administration, till controls and operational KPI follow-up. The role supports the sales team and store management and is part-time on a temporary contract.
- Employment
- Part-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Role & Responsibilities
- Manage the back-office delivery and consistent quality of after-sales, customer requests, reservations, till controls, remote sales and online sales.
- Provide high-quality customer service by email and phone, and follow up on customer requests, special and personalised orders, reservations, remote and online sales, and repair requests using established follow-up routines.
- Partner with the sales team to optimise and simplify back-office follow-up of customer services.
- Track and analyse the business performance of service-related operations; monitor sales conversion rates, stock on hold, average durations and other relevant KPIs for reservations and customer requests.
- Support requests from the store network and call centre.
- Support general store administration, including staff planning, store orders for uniforms and supplies, general cost follow-up, and day-to-day store maintenance.
- Support store opening procedures, including till opening and key checks, and assist sales teams with till closing.
- Help maintain accurate till controls and cash remittances to the safe and conveyor.
- Review and comment on till-operation reports in the dedicated internal tool, including reports on discounts, forced prices and cancelled sales.
- Monitor, analyse and animate KPI OPS, including conversion rate, stock on hold, average time for reservations and customer requests, and reservations expired for more than one day.
Qualifications
- Service- and customer-oriented when supporting internal and external customers, with excellent communication skills.
- Analytical mindset.
- Highly organised, rigorous and reliable.
- Fluent Czech and English, written and spoken.
Skills
Experience
Minimum 3 years of work experience in an operations position in a retail environment.
Workplace
This position is based in Prague, Prague, Czech Republic.
Explore jobs in the Czech Republic.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.