Hermès Sales and Service Support Administrator
Hermès Australia seeks a full‑time Sales and Service Support Administrator in Chadstone, VIC — boutique operations, after‑sales and administration specialist role.
Overview
Hermès is a family-owned French luxury house renowned for artisanal expertise, creative freedom and uncompromising material quality. Hermès Australia operates as the local arm of the Maison, bringing the global group's savoir-faire to Australian boutiques and emphasising craftsmanship, client service and long-term development of its teams.
Role & Responsibilities
- Manage day-to-day boutique administration including store inbox, telephone enquiries and directing customer requests to relevant teams.
- Administer after‑sales (SAV) operations: log repair cases, follow up with clients, maintain records and coordinate with internal departments using HermesCare.
- Support sales team operations by maintaining client request lists, monitoring reservations and available orders, and coordinating collection logistics with the stock team.
- Carry out store administrative duties: till opening/closing, cash reconciliation, banking documentation, ordering stationery and managing uniform allocations.
- Maintain back‑of‑house standards: accurate labelling, tidy cashier and BOH areas, and regular checks of in-store collection and aftersales items.
- Prepare and collate operational reports: banking, discrepancies, credit notes, deposits, CRM extracts and ad hoc incident/maintenance logs; ensure audit compliance.
Qualifications
- Minimum 3 years' relevant retail or boutique administration experience.
- Full working rights to work in Australia.
- Proven experience in after‑sales/repairs coordination and customer follow-up.
- High level of organisational accuracy, attention to detail and time management.
- Strong interpersonal skills and the ability to liaise professionally with clients and internal stakeholders.
Skills
Experience
Minimum three years' experience in retail administration, boutique operations or after‑sales coordination, with demonstrated proficiency in cash handling, reservation management and customer follow‑up.
Education
Secondary education required; certificate or diploma in business, retail administration or a related field preferred.
Workplace
The role is situated in Chadstone, Victoria, Australia — conveniently close to Melbourne. There are currently 6 open positions in Chadstone on Cerulean, with 1 added recently. Within Victoria, Cerulean currently features 42 open roles, including 2 recent additions. Across Australia, Cerulean lists 188 open roles — 7 of them newly added.
Culture
Hermès fosters a workshop‑style culture that prizes craftsmanship, discretion and long‑term development of its people. The Australian Maison emphasises inclusivity, individuality and fairness, creating a workplace where professional refinement and personal authenticity are valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.