Hermès Sales & Service Support Administrator
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Jul 14, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Sales & Service Support Administrator in Abu Dhabi, UAE. Full-time retail operations role managing customer services, team coordination, and administrative functions.
Role & Responsibilities
- Manage and coordinate customer services within store and from contact center, including customer inquiries, complaints handling, and follow-up using store management systems
- Establish and monitor quality protocols for all customer service requests, special orders, reservations, remote sales, and repair requests
- Partner with the sales team to streamline back-office operations and optimize administrative workflows
- Monitor key performance indicators including conversion rates, average handling times for reservations and requests, and lead times throughout the after-sales and repair lifecycle
- Review service durations and collaborate with sales staff on follow-up activities and conversion opportunities
- Coordinate with sales and contact center teams regarding payment requests, client follow-ups, delivery arrangements, and in-store pickup logistics
- Prepare daily store team schedules and workforce allocations under line manager supervision, accounting for queue management and customer wait time optimization
- Support inventory team in reviewing and resolving negative stock positions and stock discrepancies
- Maintain compliance with internal control procedures and health and safety standards
- Support line manager with internal communications, including information distribution, documentation updates, organizational charts, and contact lists
- Maintain records and documentation related to sales and service support activities
- Coordinate uniform orders and exchanges for store team members
- Organize and plan daily team briefings
- Provide technical support to sales team on digital retail tools including H-Pad, My Folio, and point-of-sale applications
- Execute additional responsibilities as assigned by line manager
Qualifications
- Significant prior experience in an administrative or operations role, preferably within a retail environment
- Exceptional organizational skills with demonstrated ability to work independently and anticipate operational requirements
- Strong service and customer-oriented mindset with excellent verbal and written communication abilities
- Proficiency with Microsoft Excel and retail management systems
- Proven ability to function effectively as a team member
- Demonstrated passion for retail and luxury sector
- Fluency in English (spoken and written)
Skills
Experience
Significant prior experience in administrative or operations functions, preferably in a retail setting. The role requires demonstrated expertise in managing multiple customer service channels, coordinating team operations, and working with retail technology platforms.
Education
Not specified
Workplace
The role is situated in Abu Dhabi, Abu Dhabi, UAE.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Coordinator», «Customer Service Administrator», «Retail Operations Associate», «Sales Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.