- Employment
- Temporary
- Seniority
- Mid-Level
- Compensation
- €29,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 12, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès seeks a Sales and Service Specialist to manage after-sales and client-service operations and support a seamless client experience in line with the house’s standards. This is a temporary, full-time position under the CCNL Commercio, with an indicative starting gross annual salary of €29,000 and eligibility for an annual incentive plan.
Role & Responsibilities
- Manage daily after-sales operations and support the store through training and morning briefings.
- Collaborate with the CX Manager and store teams to resolve client or product-quality issues and manage complaints, special or personalized orders, reservations, and remote sales.
- Coordinate with the stock team, cash desks, and logistics department.
- Support the uniform dispatch process from data collection through delivery.
- Provide regular updates on assigned tasks, ensure timely follow-up, and anticipate department needs.
- Identify client and department needs proactively and propose alternative solutions.
- Ensure compliance with company procedures and policies.
Qualifications
- This position is open to candidates belonging to protected categories under Article 1 of Law 68/1999.
- Bachelor’s degree, preferably in fashion or languages.
- Fluent in Italian and English; French or other languages are a plus.
- Proficient in Microsoft Excel and PowerPoint.
- Strong organizational and reporting skills, with attention to detail and deadlines.
- Availability, flexibility, and dynamism in a fast-paced environment.
- Strong work ethic, a positive attitude within the team, and professionalism in customer service.
- A team-oriented approach to building meaningful relationships, together with the ability to work autonomously.
- Analytical thinking and innovative problem-solving.
- Commitment to a people-centered retail project, with a vocation for human values, passion, and a strong aesthetic sense.
Skills
Experience
1–2 years of experience in a similar role or environment.
Education
Bachelor’s degree, preferably in fashion or languages.
Workplace
The successful candidate will be located in Rome, Lazio, Italy.
Compensation
The base compensation for this position is EUR 29,000 per annum.
Benefits
Eligibility for an annual incentive plan in line with company policies; €10 meal voucher per working day; statutory and collective bargaining benefits; possible supplementary benefits and wellbeing programs in accordance with company policies.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.