Hermès Sales & Service Specialist
Hermès Florence: Temporary Sales & Service Specialist in Florence, Italy — manage after‑sales, client relations and CRM for the boutique.
Overview
Hermès is a renowned French luxury maison known for its artisanal leather goods, silk, ready‑to‑wear and accessories. Operating through national legal entities such as Hermès Italie SpA, the brand combines centuries‑old craftsmanship with a global retail network of boutiques, emphasising exceptional client service and meticulous attention to product quality.
Role & Responsibilities
- Serve as primary contact for boutique clients, managing after‑sales service and cultivating long‑term relationships.
- Handle client enquiries, complaints, appointment requests, special and personalised orders, reservations and remote sales with discretion and professionalism.
- Assess customer requests and proactively propose alternative or complementary solutions when appropriate.
- Oversee relevant logistics processes for products, ensuring timely and accurate resolutions.
- Ensure strict compliance with company procedures and internal systems.
- Collaborate with the sales team to optimise and simplify back‑office procedures related to customer requests.
- Support CRM activities and maintain accurate, up‑to‑date customer records.
Qualifications
- Bachelor’s degree, preferably in fashion or languages.
- Fluency in Italian and English; additional languages considered an advantage.
- Minimum 1 year of professional experience in operations and/or customer service, preferably within a retail boutique or luxury environment.
- Proven interpersonal and communication skills with a strong customer service orientation.
- Proficiency with Excel and familiar IT tools; experience working with CRM systems.
- Availability, flexibility and ability to perform in a high‑pace retail environment.
- Professionalism, enthusiasm, strong aesthetic sense and the ability to work both autonomously and as part of a team.
Skills
Experience
Minimum 1 year in operations or customer service roles; prior experience in a retail boutique—ideally within the luxury sector—preferred.
Education
Bachelor’s degree (preferably in fashion or languages).
Workplace
The role is situated in Florence, Tuscany, Italy.
Culture
Hermès cultivates a people‑centred culture grounded in craftsmanship, discretion and refinement. The brand values collegiality, diversity of experience and a commitment to delivering bespoke client service within an environment that prizes aesthetic sensitivity and professional integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «After‑Sales Specialist», «Customer Service Specialist — Boutique», «Client Advisor, Service & Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.