- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 14, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is seeking a Sales and Service Assistant with extensive Women’s Ready-to-Wear and Women’s Shoes experience for its Bond Street store. The role focuses on client experience, product storytelling, relationship-building and store operations, on a full-time fixed-term contract through December 2027.
Role & Responsibilities
- Create memorable client experiences through confident and thoughtful storytelling, animation and surprise, including commercial and non-commercial interactions.
- Use a warm, patient approach to build trust and connection by sharing knowledge of products and craftsmanship within the métier.
- Offer client insights and take a proactive approach to help shape the store’s commercial direction.
- Support new colleagues, take on responsibilities, and participate actively in daily briefings and operational tasks.
- Build lasting client relationships through genuine communication and diligent CRM practices, making valued recommendations to clients.
- Handle items in the métier with the utmost care and maintain the store’s presentation to high standards.
- Engage enthusiastically with training to support personal growth and inspire colleagues.
- Deliver exceptional client service and help clients discover new objects.
Qualifications
- Extensive experience in Women’s Ready-to-Wear and Women’s Shoes.
- Prior experience in customer-facing roles.
- Passion for Women’s Ready-to-Wear and Women’s Shoes.
- Professionalism, empathy and composure in challenging situations.
- Adaptability and a collaborative spirit.
- High standards of personal conduct; initiative and an active contribution to team success.
- Reliability and a solution-oriented approach.
- Must already have the right to work in the UK for full-time work throughout the entire employment period; visa sponsorship is not available.
Skills
Experience
Extensive experience in Women’s Ready-to-Wear and Women’s Shoes; prior experience in customer-facing roles.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Assistant», «Client Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.