Hermès Sales Advisor

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Hermès seeks a Sales Associate in Milan to advise clients across product categories, provide bespoke omnichannel service, build client relationships and maintain strong product knowledge. This is a permanent, full-time position under the CCNL Commercio, with an indicative starting gross annual salary of €28,000 and eligibility for an annual incentive plan.

Role & Responsibilities

• Assist clients across all product categories with personalized, memorable service and storytelling about Hermès’ heritage and product craftsmanship.
• Deliver bespoke, high-integrity customer experiences that drive sales and build lasting client relationships.
• Advise and support customers to meet their needs and provide a memorable omnichannel experience.
• Use storytelling, thoughtful recommendations and surprise to deliver consistent, high-quality service and develop client relationships and sales.
• Provide product information, including after-sales care guidance.
• Develop and maintain a client portfolio through client discovery and bespoke experiences, fostering loyalty and long-term relationships.
• Collect and update client data in accordance with privacy policies and company procedures.
• Participate actively in customer events and activations as needed.
• Build strong product knowledge and stay current on new products, prices and stock availability.

Qualifications

• A bachelor’s degree, preferably with a focus on fashion or languages, is desirable but not mandatory.
• Fluency in Italian and English; a third language is an advantage.
• Experience in direct client sales, preferably in a luxury goods boutique.
• Professionalism, enthusiasm, dynamism, adaptability and teamwork.
• Excellent interpersonal and communication skills, with a customer-service orientation.
• A team-player mindset, the ability to build meaningful relationships and the ability to work autonomously.
• Availability, flexibility and dynamism to work in a fast-paced environment.
• Commitment to a people-centered retail project, with a vocation for human values, passion and a strong aesthetic sense.

Skills

Experience

Minimum 1 year of experience; experience in direct client sales, preferably in a luxury goods boutique.

Education

Bachelor’s degree preferred but not mandatory, ideally with a focus on fashion or languages.

Workplace

Compensation

The base compensation for this position is EUR 28,000 per annum.

Benefits

€10 meal voucher per working day; statutory and collective bargaining benefits; potential supplementary benefits and wellbeing programs in accordance with company policies; eligibility for an annual incentive plan.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.