Hermès Sales Advisor

About Hermès

John Lobb is a heritage maison renowned for handcrafted men’s shoes and exceptional artisanal savoir‑faire. A subsidiary of the Hermès Group, the House combines a bespoke Paris workshop with a historic Northampton manufacture for ready‑to‑wear collections. John Lobb operates a selective global retail network and positions craftsmanship and discreet luxury at the core of its identity.

Role & Responsibilities

• Deliver exemplary customer service on the sales floor, cultivate relationships with an international and discerning clientele, and maximise sales and customer retention through personalised clienteling.
• Develop deep product knowledge across John Lobb collections — features, materials and care — and translate that expertise into persuasive selling and after‑sales guidance.
• Maintain and refresh in‑store visual presentations and product displays to reflect brand standards and seasonal priorities.
• Manage customer correspondence, handle queries and ensure high‑quality after‑sales support including care and repair coordination.
• Maintain accurate knowledge of store inventory, ensure correct storage and handling, report stock issues to the Store Manager, and participate in receiving, ordering and stock maintenance processes.
• Contribute to the compilation and upkeep of the customer database to support CRM initiatives and targeted outreach.
• Adhere to company security procedures to protect stock and property, liaise with wider John Lobb teams as required, and undertake projects or tasks assigned by the Manager.

Qualifications

• Minimum 3 years’ experience in high‑end or luxury international retail; experience in footwear or men’s apparel is a strong advantage.
• Excellent written and spoken English; fluency in an additional language is desirable.
• Experience with retail administration and familiarity with CRM systems, databases and e‑commerce operations is preferred.
• Proven track record of delivering sales targets and executing a sophisticated approach to selling and client relations.
• Professional, team‑oriented demeanour with adaptability, proactivity, strong problem‑solving skills and a performance focus.

Skills

Experience

At least three years of experience in luxury or high‑end retail environments, ideally with exposure to footwear or men’s clothing and international clientele.

Education

High school diploma or equivalent; vocational training in retail, luxury service or hospitality is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 27 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental and Vision coverage; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, plus sick & safe time); Paid parental leave and transition time; Voluntary benefits such as flexible spending accounts and voluntary life insurance; Product discount and EAP resources; Access to Family Building Support.

Culture

John Lobb emphasises artisanal excellence, discretion and a human‑scale workplace where craftsmanship and client service are paramount. As part of the Hermès Group, the brand values long‑term development, collegiality and a commitment to heritage while encouraging contemporary expressions of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.