Hermès Sales Advisor
About Hermès
Hermès (Suisse) SA is the Swiss subsidiary of Hermès International, the storied Parisian maison renowned for its leather goods, silk, saddlery and artisanal savoir‑faire. The house operates a global network of boutiques and emphasises craftsmanship, heritage and discreet, highly personalised client service across its multiple métiers.
Hermès (Suisse) SA seeks a Part‑time Sales Advisor (60%) in Basel to deliver personalised luxury client experiences across the House’s 16 Métiers.
Role & Responsibilities
- Conceive and deliver a rare, bespoke experience for each client, presenting Hermès collections across the House’s 16 Métiers with attention to materials, craftsmanship and provenance.
- Warmly welcome clients and create an intimate advisory atmosphere through attentive listening and tailored recommendations that reflect individual lifestyles.
- Develop sales across all categories, applying a modern, seamless omnichannel approach that integrates in‑store and digital client interactions.
- Maintain up‑to‑date product and trend knowledge; participate in regular training and product briefings to ensure authoritative advice.
- Collaborate with boutique colleagues to ensure a coherent, high‑quality client journey and contribute to collective performance and store standards.
- Manage client follow‑up and clienteling activities to strengthen long‑term relationships and loyalty.
Qualifications
- Minimum three years of proven experience in high‑end or luxury retail, with demonstrable track record of personalised client relationship management.
- Fluent in German and English, with professional presentation and communication skills suited to a discerning international clientele.
- Deep product sensitivity and technical knowledge of materials and finishes; ability to navigate effortlessly between different Métiers.
- Service‑oriented, meticulous attention to detail and commitment to Hermès’ standards of discreet luxury and hospitality.
- Autonomous, agile and digitally literate—comfortable using boutique digital tools and CRM for client management.
- Team player with openness to cross‑Métiers collaboration and a continuous learning mindset.
- Availability to commence on or around 2026-05-01 and able to work a 60% part‑time schedule.
Skills
Experience
Minimum three years’ experience in upscale or luxury retail demonstrating personalised client advisory, cross‑category selling and a track record of contributing to boutique commercial objectives.
Education
High school diploma or equivalent; vocational qualification or formal retail/luxury training preferred.
Workplace
The role is situated in Basel, Basel-Stadt, Switzerland.
Culture
The maison cultivates an environment rooted in craft, discretion and sustained client relationships. Teams operate with autonomy and mutual respect, combining rigorous standards of service with continuous product education; diversity, ethics and inclusion are actively promoted within the workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Boutique Advisor», «Retail Consultant», «Personal Shopping Advisor», «Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.