Hermès Retail Store Planner

Overview

Hermès is a globally recognised French luxury house renowned for its artisanal leather goods, silk, ready-to-wear and accessories. Operating through regional subsidiaries such as Hermès Middle East, the maison combines meticulous craftmanship with selective retail distribution and a strong emphasis on client service and product integrity.

Role & Responsibilities

• Manage in-store stock quality and month‑coverage to ensure the right product is available at the right time to maximise sales.
• Analyse sales at SKU, model and category levels; define and monitor KPIs (MOS, sell-through, stock ageing) and translate insights into replenishment actions.
• Define, implement and review min/max settings in CEGID/COCKPIT and maintain the store replenishment strategy in collaboration with floor managers.
• Coordinate weekly alignment meetings with the sales floor/Store Director to align product offer, priorities and promotional tactics.
• Proactively identify slow‑moving items, flag shortages, propose alternatives and drive stock rebalancing with LDC, local logistics and RM/Planning teams.
• Monitor in-store storage capacity and organise front/back/remote stockrooms to optimise rotation and avoid stockroom saturation.
• Anticipate seasonal peaks, events and product launches to adapt product calls and support phase‑out processes with Merchandising.
• Prepare and share regular KPI reports and recommendations with store management and HQ Planning; ensure strong cross‑functional collaboration.

Qualifications

• Minimum 3 years' experience in retail back‑office, store planning or supply chain roles (retail environment preferred).
• Solid knowledge of supply‑chain fundamentals, demand forecasting methodologies and inventory management principles.
• Demonstrable experience implementing and tracking KPIs such as MOS, sell‑through and stock ageing.
• Excellent communication and interpersonal skills with the ability to influence store teams and liaise with corporate stakeholders.
• High degree of organisation, rigor and reliability; proactive and service‑oriented mindset.
• Strong analytical aptitude and attention to detail.

Skills

Experience

Minimum 3 years of relevant experience in retail back office, store planning, inventory management or supply‑chain roles, preferably within a luxury retail environment.

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration or a related discipline, or equivalent professional experience.

Workplace

Culture

Hermès cultivates a culture of craftsmanship, discretion and long‑term stewardship of its maisons. The regional retail teams operate with high standards of client service, close cross‑functional collaboration and respect for artisanal quality, favouring measured decision‑making and professional development within an atelier‑driven ethos.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.