Hermès Retail Store Planner

Overview

Hermès Middle East represents the regional operations of Hermès, the Parisian luxury maison recognised for artisanal craftsmanship and exceptional client service. As part of the Hermès group, the subsidiary combines the maison's heritage-driven standards with local retail and operational structures across the Middle East.

Role & Responsibilities

• Own the store replenishment plan and day-to-day replenishment strategy to ensure the right product is in-store at the right time to support sales targets.
• Analyze sales and inventory at SKU, model and category level; implement and monitor KPIs such as MOS, sell-through and stock ageing to drive decisions.
• Set and maintain min/max parameters in CEGID / COCKPIT with floor managers and adjust settings in response to sales trends and storage capacity.
• Proactively identify slow‑moving lines, product shortages and rebalancing needs; recommend actions to the sales team, LDC and merchandising/planning teams.
• Monitor and optimise in-store storage capacity (front, back and remote stockrooms); organise stockroom flows to support the store commercial strategy.
• Anticipate and plan product calls and replenishments for peak periods, product launches, trunk shows and phase‑outs, in coordination with Merchandising and LDC.
• Run weekly alignment meetings with the Floor Manager and share weekly KPI reporting and replenishment priorities with the Store Director and RM/Planning teams.
• Develop strong cross‑functional relationships with store management, local logistics/operations and subsidiary retail merchandising and planning teams.

Qualifications

• Minimum 3 years’ experience in retail back‑office, inventory planning or supply chain roles; experience in luxury retail preferred.
• Solid understanding of supply chain fundamentals and forecasting methodologies.
• Proven analytical capability with strong numerical rigour and comfort manipulating large datasets.
• Excellent interpersonal and communication skills; demonstrated ability to influence sales teams and liaise with corporate stakeholders.
• Highly organised, methodical and reliable with strong attention to detail.
• Service‑oriented and proactive mindset with a propensity to propose process improvements.
• Proficiency in Microsoft Office applications and inventory management tools.

Skills

Experience

Minimum 3 years of professional experience in retail back‑office, replenishment, planning or supply‑chain functions, ideally within a premium or luxury retail environment.

Education

Bachelor’s degree in supply chain, logistics, business administration or a related discipline — or equivalent professional experience.

Workplace

Culture

Hermès is defined by meticulous craftsmanship, refined service and a cultured approach to retail. The workplace values collaborative cross‑functional relationships, high standards of execution and a client‑centric mentality typical of a maison operating at the highest luxury level.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.