Hermès Retail Sales Associate

Location
Employment Full-time
Seniority Entry-Level
Posted Mar 1, 2026

Join Hermès Italie SpA in Milan as a Retail Sales Associate. This role offers the opportunity to work with a prestigious luxury brand, providing exceptional customer service and contributing to sales goals.

Overview

Hermès, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the esteemed Hermès Group, Hermès Italie SpA upholds the brand's legacy of excellence and innovation. The company offers a dynamic and inspiring work environment, fostering creativity and professional growth.

Role & Responsibilities

  • Provide exceptional customer service and personalized shopping experiences.
  • Maintain an in-depth knowledge of Hermès products and brand heritage.
  • Assist in visual merchandising to uphold store presentation standards.
  • Contribute to achieving sales targets and KPIs.
  • Handle customer inquiries and resolve issues promptly.

Qualifications

  • Previous experience in luxury retail or a related field.
  • Strong understanding of the luxury market and customer expectations.
  • Proficiency in Italian and English.

Skills

Excellent communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. Strong organizational and multitasking abilities.

Experience

A minimum of 2 years of experience in luxury retail or a similar customer-focused role is required.

Education

A high school diploma or equivalent is required. A degree in fashion, business, or a related field is preferred.

Workplace

This position is based in Milan, Lombardy, Italy, within easy reach of Milan. Cerulean lists 541 open roles in Milan, including 11 posted recently. The broader Lombardy area accounts for 564 active listings on Cerulean, 11 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.

Benefits

Hermès Italie SpA offers competitive benefits, including employee discounts, health insurance, and opportunities for professional development.

Culture

Hermès Italie SpA fosters a culture of excellence, creativity, and respect. Employees are encouraged to embrace the brand's rich heritage while contributing to its innovative future. The company values diversity and inclusivity, creating a supportive and collaborative workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.