Hermès Remote Monitoring Security Officer

About Hermès

Hermès is an independent French luxury house renowned for artisanal craftsmanship, refined materials and exacting standards across leather goods, ready-to-wear and accessories. As an employer, the maison emphasises discretion, professional rigour and operational excellence within specialised, service-oriented teams.

Role & Responsibilities

• Operate the central security control room (PCS) to monitor alarms and events from intrusion, fire and technical systems, and integrated video surveillance in real time.
• Perform video and audio verification (levée de doute) and rapidly qualify and classify incidents (intrusion, fire, medical emergency, vandalism, panic).
• Trigger and coordinate alert and crisis procedures (POI, emergency plans), contact emergency services and dispatch local security teams as required.
• Maintain continuous vigilance over VMS, access control and intrusion detection systems; manage site arming/disarming and e-key/intercom operations.
• Record and ensure traceability of every event in the incident management log (main courante) and produce clear, structured incident reports.
• Manage multiple information streams and communications (telephone, radio, intercom) while maintaining service quality under stress or during multiple simultaneous alarms.
• Conduct video investigations and export imagery for law enforcement when required.
• Participate in on-site equipment tests (security devices, SSI, PTI) and escalate technical faults while proposing procedural improvements.
• Contribute to regular crisis exercises and update operational procedures; provide first‑level advisory support to internal clients on security system status and remedial actions.
• Occasionally support on-site security teams for proximity security operations when needed.

Qualifications

• CQP in security (Certificat de Qualification Professionnelle) and valid French professional security card (carte professionnelle).
• In-depth knowledge of the French Code de la Sécurité Intérieure (Books II and VI), fire safety regulations and legal framework for video surveillance (RGPD, relevant laws and decrees).
• Proven ability to work 12‑hour rotating shifts including nights, weekends and public holidays in a 24/7 operational service.
• Excellent written reporting skills and strict adherence to confidentiality and professional ethics.

Skills

Experience

Minimum 6 years' experience in tele‑surveillance and/or video surveillance; recent experience in a multisite control room is highly valued. Demonstrated competence in high‑pressure operations and multi‑alarm environments.

Education

CQP (security) and a valid French professional security card (Carte Professionnelle).

Workplace

Culture

Hermès combines a culture of meticulous craftsmanship and long‑term stewardship with a discreet, professional workplace ethos. Employees are expected to uphold high ethical standards, operational discipline and mutual respect while contributing to the maison’s reputation for excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.