Hermès Regional After Sales Service Manager

About Hermès

Hermès is an independent Maison renowned for artisanal craftsmanship, meticulous quality and understated luxury across leather goods, ready-to-wear and timepieces. Hermès Asia Pacific operates the region’s commercial, retail and after‑sales activities, combining Maison-level savoir-faire with a global organisation that supports boutiques, workshops and clients throughout APAC.

Role & Responsibilities

• Perform and supervise technical interventions on quartz, mechanical, manufacture movements, small and high complications, and jewelry watches to Hermès quality standards.
• Execute case and bracelet finishing operations (polishing, satin‑brushing, sandblasting) and ensure all finishing meets Hermès finishing standards.
• Operate and manage the Hong Kong workshop autonomously: organise, secure, maintain and inventory watchmaking tools, equipment and spare parts.
• Oversee after‑sales operations across Asia‑Pacific markets (including Australia, Thailand, Philippines, Indonesia, Vietnam, Malaysia, China, Korea, Singapore, Taiwan): ensure workshop efficiency, quality, safety and service standards.
• Manage spare parts distribution and workshop communication flows; coordinate logistics and service delivery with boutiques.
• Deliver technical training and ongoing support to internal and external watchmakers and retail teams; act as regional technical reference for the Asia‑Pacific region.
• Monitor workshop productivity and quality KPIs, manage turnaround times to meet Hermès service level expectations, and ensure accurate use of after‑sales IT systems.
• Provide direct people leadership for the Hong Kong and Macau watchmaking teams: workforce planning, recruitment, skills development, performance management and fostering a craftsmanship‑focused culture.

Qualifications

• Completion of a recognised watchmaking program (e.g., WOSTEP) or equivalent certified diploma.
• Minimum 6 years' progressive experience as a Senior Watchmaker or Workshop Manager, preferably within the luxury timepiece sector.
• Proven ability to train and certify watchmakers and retail teams on Maison calibers and technical standards.
• High manual dexterity, precision and experience handling small, delicate components and high‑complication movements.
• Strong organisational skills with demonstrated ability to meet productivity targets and turnaround time objectives.
• Good oral and written English; ability to communicate technical information clearly to internal and external stakeholders.

Skills

Experience

Minimum six years of hands‑on watchmaking experience with at least several years in a senior watchmaker or workshop managerial role; demonstrable background in luxury timepieces, regional after‑sales oversight, team leadership and technical training across multiple markets.

Education

recognised watchmaking diploma (WOSTEP or equivalent)

Workplace

Culture

Hermès emphasises craft, precision and an ethic of excellence: employees are expected to uphold Maison standards while contributing to a collaborative, knowledge‑sharing environment. The APAC organisation balances local autonomy with global technical standards, offering exposure to regional markets and professional development in haute horlogerie.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.