Hermès Receptionist

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Handle incoming calls with professionalism, take and distribute messages, and redirect callers to appropriate departments
• Represent Hermès GB by providing a premium reception experience for all colleagues and visitors
• Serve as the first point of contact, maintaining in-depth knowledge of administrative services, departmental locations, and key personnel
• Ensure all visitors and contractors are properly signed in and announced before accessing the building; escort visitors as required
• Schedule, prioritize, and reorganize meeting room bookings as necessary
• Maintain kitchen and tea points well-stocked with necessary items including milk, fruit, tea, coffee, and cutlery
• Maintain supplies and stationery stock levels
• Arrange and track post and couriers, understanding delivery and turnaround times for high-value items
• Manage printing, laminating, and binding tasks
• Place weekly floral orders and maintain supplier relationship and invoice processing
• Create purchase orders and raise requisitions to ensure company commitments are tracked
• Process expenses for reception and senior team, submitting receipts promptly and tracking costs to identify savings
• Conduct daily floor walks to ensure office facilities are well-maintained and operational
• Report necessary repairs to the facilities team and serve as first point of contact with contractors
• Liaise with cleaning company to maintain high cleaning standards, particularly at visitor touch points
• Arrange catering for internal events and manage meeting setup and clearance
• Build and maintain mutually beneficial relationships with suppliers
• Respond to and distribute emails from the centralized recruitment inbox accordingly
• Execute additional administrative tasks as requested by the Office Manager

Qualifications

• Clear, professional, and friendly communication skills in both written and verbal forms
• Demonstrated ability to manage multiple tasks simultaneously, prioritize responsibilities, and maintain accurate records
• Proficiency in Microsoft Office packages, including Outlook, Word, and Excel
• Commitment to providing exceptional customer service and creating positive experiences for visitors and colleagues
• Exceptional attention to detail in all tasks from call handling to office supply management
• Polished and professional demeanour at all times

Skills

Experience

">1 year of reception or front office experience in a professional environment, preferably in a luxury or corporate setting

Workplace

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.