Hermès Reception & Administration Coordinator

Overview

Hermès (Suisse) SA is the Swiss subsidiary of the House of Hermès, a globally recognised luxury maison renowned for artisanal craftsmanship and timeless design across leather goods, ready-to-wear and accessories. The organisation prizes meticulous attention to detail, refined client service and high professional standards consistent with the Hermès group.

Role & Responsibilities

• Provide professional telephone and in-person reception; direct enquiries to the appropriate internal teams.
• Prepare and manage meeting rooms, coordinate AV setup and arrange catering for internal events to ensure optimal hospitality standards.
• Manage daily incoming and outgoing mail: collect, date, sort and distribute to business units.
• Act as primary contact with building management for facility issues; monitor and report anomalies (elevator, heating, etc.).
• Oversee upkeep of communal areas, ensuring they remain clean, orderly and operational.
• Maintain office supplies and vendor relationships; place orders for stationery and general provisions as required.
• Organise travel and hotel reservations for head office and retail locations; create purchase orders in the company management tool.
• Perform general administrative tasks including expense reporting support, internal stock management (business cards, letterhead, envelopes), scanning, filing and weekly staff scheduling.

Qualifications

• Minimum 3 years' experience in reception, office administration or corporate services.
• Excellent command of French and English; knowledge of Italian and German is an advantage.
• Polished professional presentation and strong customer-service orientation.
• Proven organisational rigor, ability to prioritise and to follow established procedures reliably.
• High level of discretion, reliability and ability to work under pressure.

Skills

Experience

Minimum three years of relevant experience in front-desk reception, office administration or corporate services within a professional or luxury environment.

Education

Secondary education required; vocational diploma or certificate in office administration, hospitality or a related field preferred.

Workplace

Culture

Hermès fosters a culture of refined professionalism, discretion and service excellence. Employees are expected to uphold the maison's high standards of presentation and client experience while collaborating in a composed, detail-oriented corporate environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.