Hermès Ready-to-Wear Account Manager, Cross-Functional Consolidation
Pierre-Bénite Auvergne-Rhône-Alpes France
- Location
- Pierre-Bénite Auvergne-Rhône-Alpes France
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 13, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is hiring a Ready-to-Wear Account Manager, Cross-Functional Consolidation, within its Client Service team in Pierre-Bénite, reporting to the Client Service Director. The role manages client needs and order portfolios, tracks demand and deliveries, produces performance KPIs and contributes to Supply Chain projects. This is a permanent, full-time position.
Role & Responsibilities
- Manage day-to-day client requirements and maintain regular, proactive communication and visibility on ongoing matters.
- Coordinate with all project synthesis stakeholders to ensure demand is entered reliably and completely.
- Monitor and analyse demand and its changes, ensure an accurate demand signal, and communicate its significance to the Supply Chain team.
- Administer the order portfolio end to end, including order entry, updates, invoicing and dispute management.
- Monitor the order portfolio, identify deviations and alert the relevant teams so they can determine the appropriate response.
- Manage the order portfolio against shipment forecasts to keep the information system up to date and reflective of the actual situation.
- Produce and update KPIs for client performance reviews.
- Propose potential commercial opportunities to the client.
- Contribute to the implementation of Supply Chain projects for assigned client accounts.
- Track delivery execution against client commitments for quantity and revenue.
Qualifications
- Bac+5 qualification in Supply Chain, Logistics, Production Management, Industrial Engineering, Purchasing/Sourcing, or a business school degree with a Supply Chain specialisation.
- A specialisation in sales forecasting, planning or demand planning is strongly valued.
- Advanced customer relationship management (CRM) skills.
- Understanding of Supply Chain operations and management concepts.
- Project management proficiency.
- Proficiency with Supply Chain management and analysis tools for customer orders: M3, Anaplan and Power BI.
- Data analysis and reporting tool proficiency, with advanced Excel skills.
- In-depth knowledge of HTH products.
- Understanding of the challenges and constraints faced by internal and external Supply Chain partners.
- Understanding of business and client issues and expectations.
- Good knowledge of the sector’s products and production processes.
- At least 3 years of experience.
Skills
Experience
At least 3 years.
Education
Bac+5 qualification in Supply Chain, Logistics, Production Management, Industrial Engineering, Purchasing/Sourcing, or a business school degree with a Supply Chain specialisation.
Workplace
This position is based in Pierre-Bénite, Auvergne-Rhône-Alpes, France, within easy reach of Lyon.
Explore jobs in Auvergne-Rhône-Alpes or in France.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.