Hermès Product Owner — Privileged Access Management (PAM)

About Hermès

Hermès is an internationally renowned luxury maison specializing in leather goods, ready-to-wear, accessories and lifestyle products. As an employer, Hermès combines artisanal craftsmanship with rigorous corporate governance and a global footprint; IT and security teams operate in close collaboration with creative and operational functions to protect the brand and support business continuity.

Role & Responsibilities

• Own and operate the Group’s PAM platforms (CyberArk and adjacent components): inventory of privileged accounts, vault management, admin access, policies, traceability and license lifecycle.
• Translate cybersecurity orientations into a PAM product roadmap, prioritising initiatives by business value, risk, dependencies, cost and technical maturity.
• Lead deployment and integration of PAM use-cases (PAM Core, PSM, EPM, Secrets management), onboarding of systems/applications, DevOps flows and consumer access journeys.
• Define and evolve the PAM Target Operating Model (roles, responsibilities, processes, tooling, governance, support and SLAs) and organise progressive RUN delegation to an MSP.
• Ensure operational excellence: maintain service quality (availability, performance, security), oversee upgrades, incidents, problem management and production reporting.
• Define technical standards, architecture and policies for the PAM infrastructure; guarantee compliance and prepare audit deliverables.
• Manage vendor and partner relationships (notably CyberArk), steer contract negotiations, license management, budget and vendor performance.
• Coordinate with Cybersecurity, CTO Office, IT teams, business stakeholders (shops, ateliers, logistics) and MSPs; drive adoption through guides, runbooks and proactive communications.

Qualifications

• Minimum 6 years’ professional experience in IT with at least 2 years in cybersecurity and privileged access management (PAM).
• Proven experience with CyberArk (or equivalent PAM platforms) at enterprise scale, including Vault/Core, PSM, EPM and Secrets Management.
• Strong stakeholder management and governance experience across security, IT, procurement and legal functions.
• Demonstrated capability to build product roadmaps, service catalogues and Target Operating Models for security services.
• Experience managing budgets, licensing, vendor relationships and transitions to MSPs.
• Fluent English (read/write/speak) and ability to work in an international environment.

Skills

Experience

At least 6 years of IT experience, including a minimum of 2 years focused on cybersecurity and privileged access management within a large group. Proven track record implementing and operating enterprise PAM platforms and managing vendor relationships (CyberArk experience highly desirable).

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent; advanced degree or relevant professional certifications in cybersecurity/product management preferred.

Workplace

Culture

Hermès values craftsmanship, discretion and long-term stewardship; its corporate culture emphasises excellence, cross-disciplinary collaboration and respect for operational integrity. Technology and security teams operate in a measured, business-aligned manner to protect assets while enabling global operations and creative activities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.