Hermès Operations Training Manager

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Serve as subject-matter expert on store policies, procedures, processes, and systems across the Hermès retail network
• Develop and design user-oriented training materials and resources using PowerPoint, digital platforms, videos, and other multimedia modalities
• Deliver instructor-led training to retail personnel through scheduled in-person visits and virtual methods as needed
• Support new store openings, staff turnover, new hire onboarding, management relocation, and operational tool training
• Act as primary point of contact for retail teams regarding training delivery, follow-up, and operational support
• Collaborate with Internal Control and cross-functional departments to develop, update, and implement retail policies and procedures
• Conduct training needs assessments at the store level and recommend appropriate responses and actions
• Manage departmental training budget, identify cost-saving opportunities, and implement efficient workflow processes
• Execute all additional duties assigned by supervisor

Qualifications

• Bachelor's Degree required
• Minimum 5+ years of experience in a similar training or operations training role with curriculum development and training delivery responsibilities
• Proficiency with learning management systems preferred
• Demonstrated expertise in creating effective learning materials and educational content
• Advanced proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint
• Strong written and verbal communication skills with articulate, motivating presentation abilities
• Ability to communicate effectively with diverse audiences across multiple hierarchical levels
• Detail-oriented and highly organized with capacity to manage multiple concurrent tasks
• Proven ability to exercise sound judgment regarding budgeting and resource allocation
• Consistent track record of meeting both long-term and short-term deadlines

Skills

Experience

Minimum 5 years of professional experience in training delivery and curriculum development, preferably within retail operations or a luxury retail environment. Demonstrated expertise in designing and facilitating both in-person and virtual training programmes. Experience liaising with internal stakeholders across multiple departments and managing training initiatives at scale.

Education

Bachelor's Degree in any discipline

Workplace

Compensation

The base compensation for this position ranges from USD 90,000 to USD 110,000 per annum.

Benefits

Commission and bonus incentives based on sales performance, Medical, Dental, and Vision coverage, Life Insurance and Disability, Paid time off (18 discretionary days, 12 company holidays, 2 wellbeing days, and sick & safe time), Paid Parental Leave and Transition Time, 401(k) and Roth Retirement Plan with company matching and profit sharing, Flexible spending accounts, fitness reimbursement, voluntary life insurance, product discount, Employee Assistance Programme (EAP), access to Calm App, Health Advocate, and Family Building Support

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.