Hermès Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $73,713–90,094/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 28, 2026
About Hermès
Hermès is an independent, family‑owned maison renowned for artisanal craftsmanship, measured growth and a commitment to timeless luxury. The company combines a network of global boutiques with a heritage of in‑house workshops and places emphasis on artisan savoir‑faire, employee development and long‑term sustainability.
Hermès — Operations Manager in Troy, MI. Lead boutique operations, inventory, facilities and after‑sales to deliver exceptional client service.
Role & Responsibilities
- Oversee all store operational functions including inventory control, shipping & receiving, housekeeping, maintenance and after‑sales service to ensure a seamless client experience.
- Manage receiving processes, transfers, RTVs, damaged goods, cycle counts and stock reconciliations; perform stock adjustments and lead inventory preparations.
- Lead and coach operational teams (inventory control, SSA, after‑sales, housekeeping, asset protection) including scheduling, training, time & attendance (E‑time) and performance management.
- Administer operational budgets and P&L guidelines for supplies, maintenance contracts, security, repairs and kitchen/equipment needs; identify opportunities to reduce costs.
- Validate and oversee cash‑handling procedures, staff sales, and adherence to corporate policies and compliance requirements.
- Liaise with corporate construction/maintenance, external vendors and IT contacts to maintain store standards, resolve facilities issues and ensure functionality of phone/IT systems.
- Design and implement efficient operational processes, after‑sales workflows and emergency preparedness (evacuation drills, emergency response training).
- Recruit and maintain a talent bank for operational roles and act as an operational deputy in the absence of the Managing Director or Floor Directors.
Qualifications
- Minimum 5–6 years of retail management experience; prior experience in a luxury or premium retail environment preferred.
- Proven experience managing shipping & receiving, inventory control and conducting cycle counts and reconciliations.
- Strong proficiency with MS Excel, MS Word and PowerPoint; experience using E‑time or similar time & attendance systems.
- Solid knowledge of POS and phone systems and general IT troubleshooting for store‑level systems.
- Demonstrated experience overseeing building maintenance and managing external vendors and service contracts.
- Excellent verbal and written communication skills, acute interpersonal skills and a collaborative management style.
- Ability to multi‑task under pressure with strong attention to accuracy; ability to lift up to 25 lbs.
Skills
Experience
At least five to six years of progressive retail management experience, ideally within luxury retail, with demonstrated responsibility for inventory control, facilities management, vendor coordination and team leadership.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management, hospitality or related field preferred.
Workplace
The successful candidate will be located in Troy, Michigan, USA, with easy access to Detroit.
Compensation
The base compensation for this position ranges from USD 73,713 to USD 90,094 per annum.
Benefits
Commission and bonus incentives based on sales performance; Medical, Dental and Vision; Life Insurance and Disability; Paid time off (15 days vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, plus sick & safe time); Paid parental leave; 401(k) and Roth retirement plan with company matching and profit sharing; voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); product discount and EAP resources; access to Calm App, Health Advocate and family building support.
Culture
Hermès cultivates a workshop‑driven culture that values artisanal skill, creativity and employee development. The maison emphasises long‑term stewardship, inclusive practices and a human‑centred workplace where craft, authenticity and respect for materials guide daily operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Retail Operations Manager», «Boutique Operations Manager», «After‑Sales & Facilities Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.