Hermès Operations Manager
- Location
- ScottsdaleArizonaUSA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $92,000–97,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 30, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is hiring an Operations Manager in Scottsdale, AZ to oversee boutique operations including inventory, maintenance, and staff management.
Role & Responsibilities
- Manage shipping and receiving department, assess actions for receiving issues, and ensure timely merchandise movement and compliance with procedural guidelines including transfers, returns, damages and inventory discrepancies
- Oversee inventory control associates and operational staff to ensure organization and efficient operation of back-of-house space
- Validate cash handling procedures, ensure proper documentation and reporting to Managing Director, and contribute to retail management team operations as needed
- Ensure workflow of all after-sales services, craftspeople, and tailors if applicable
- Prepare for and perform all physical inventories and cycle counts, including reconciliations of stock discrepancies and stock adjustments
- Liaison with corporate construction and maintenance departments regarding maintenance needs and ensure building and store are maintained to company standards
- Ensure functionality of all IT and phone systems by communicating with corporate contacts and securing resolutions
- Act as liaison with outside vendors for monthly needs and special events
- Partner with Managing Director to manage operational team and vendors, ensuring appropriate scheduling, training, and coaching; manage E-time and maintain accurate records of vacation and time and attendance with HR
- Coordinate and prepare evacuation drills and provide training to team regarding emergency response preparedness
- Oversee all operations and after-sales supply orders
- Oversee all staff sales
- Train staff to ensure compliance with all operational policies and procedures, ensuring timely communication to all staff
- Recruit and maintain an active talent bank for operational positions
- Assess repair needs and work with corporate offices on building repairs and equipment upgrades or replacements
- Determine actions for receiving issues and identify areas for cost efficiency and minimize costs when possible
Qualifications
- 5+ years of retail management experience in a similar role
- Prior experience in a luxury environment preferred
- Proficient shipping and receiving experience
- Excellent computer skills and proficiency in Microsoft Excel, Word, and PowerPoint
- Excellent verbal and written communication skills
- Strong POS and phone systems knowledge
- Extensive building maintenance experience
- Ability to work well under pressure and multi-task with accuracy
- Acute interpersonal skills and collaborative management style
- Familiarity with international parent companies (preferred)
- Ability to lift between 0–25 lbs without assistance
Skills
Experience
5+ years of retail management experience in a similar operational role; prior experience in a luxury retail environment is preferred.
Education
High school diploma or equivalent; additional post-secondary education or retail management certification is beneficial but not required.
Workplace
The role is situated in Scottsdale, Arizona, USA — conveniently close to Phoenix.
Compensation
The base compensation for this position ranges from USD 92,000 to USD 97,000 per annum.
Benefits
Commission and bonus incentives based on sales performance; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time); Paid Parental leave and transition time; 401(k) and Roth Retirement plan with company matching and profit sharing; Various voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support and more
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Retail Operations Director», «Boutique Operations Supervisor», «Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.