Hermès Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $79,123–96,706/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 22, 2026
About Hermès
Hermès is an independent, family‑owned luxury maison renowned for artisanal craftsmanship and timeless design. The organisation preserves much of its production within its own workshops and operates a global network of boutiques; Hermès of Paris, Inc. manages the U.S. retail presence and supports the brand’s emphasis on quality, savoir‑faire and client service.
Hermès — Operations Manager, Meatpacking (New York): Lead store operations, inventory, shipping/receiving and vendor management for the Hermès Meatpacking boutique.
Role & Responsibilities
- Oversee all store operational functions including inventory control, shipping & receiving, housekeeping, building maintenance and after‑sales service to ensure a seamless client experience.
- Manage and coach operational teams (inventory control associates, SSA, housekeeping, asset protection, after‑sales staff), including scheduling, training, time & attendance (E‑time) and performance management.
- Own inventory accuracy: plan and execute cycle counts and full inventories, reconcile discrepancies and perform stock adjustments according to corporate procedures.
- Control shipping & receiving workflows, resolve receiving issues (transfers, RTVs, damages, negative on‑hands) and ensure timely movement of merchandise.
- Partner with the Managing Director on P&L and annual budget guidelines for operational spend (supplies, cleaning/maintenance contracts, guard service, repairs, rental equipment, kitchen supplies).
- Liaise with corporate construction/maintenance, IT contacts and external vendors to maintain store standards, resolve technical/phone system issues and coordinate special events.
- Implement and improve processes for after‑sales tracking, supply ordering and emergency preparedness (evacuation drills, training).
- Act in a managerial capacity during Managing Director, Floor Director or Assistant Manager absences; validate cash handling procedures and related reporting.
Qualifications
- Minimum 6 years of retail management experience; 5+ years in a similar role with luxury retail experience strongly preferred.
- Proven experience managing shipping & receiving and inventory control in a retail environment.
- Advanced proficiency with MS Excel; working knowledge of MS Word and PowerPoint.
- Strong knowledge of POS systems, phone systems and time & attendance platforms (E‑time).
- Demonstrated experience overseeing building maintenance and vendor relationships.
- Excellent verbal and written communication skills, strong interpersonal and collaborative management style.
- Ability to multi‑task and perform under pressure; capability to lift 0–25 lbs as required.
- Experience recruiting and maintaining talent pools for operational hires; supervisory experience required.
Skills
Experience
Minimum 6 years of retail management experience; prior luxury retail experience preferred. Demonstrated background in inventory control, shipping & receiving and supervising operational teams.
Education
High school diploma or equivalent required; bachelor's degree in business, hospitality, retail management or a related field preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 79,123 to USD 96,706 per annum.
Benefits
Commission and bonus incentives; Medical, Dental and Vision; Life insurance and disability; Paid time off (15 days vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount; Employee Assistance Program; Access to Calm App, Health Advocate, Family Building Support
Culture
Hermès emphasises artisanal savoir‑faire, humanist values and long‑term craftsmanship, cultivating a workplace that prioritises individual development and respect for tradition. The Maison promotes diversity, inclusion and a collaborative environment where quality and client service are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Boutique Operations Manager», «Store Operations Manager», «Retail Facilities Manager», «After‑Sales & Inventory Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.