Hermès Operations Manager

About Hermès

Hermès is an independent, family-owned French maison recognised for artisanal craftsmanship, leather goods, silks and ready-to-wear. The maison operates a global network of boutiques and ateliers and prioritises high-quality manufacturing, heritage savoir-faire and a client-centric retail experience in its retail operations.

Role & Responsibilities

• Oversee all back-of-house operations including shipping & receiving, inventory control, cycle counts and reconciliations; resolve receiving issues and discrepancies.
• Manage and coach operational teams (inventory control associates, SSA, after-sales staff, housekeeping, asset protection and vendors); maintain accurate time & attendance records and scheduling via E-time.
• Ensure compliance with cash-handling procedures and support retail management during podiums, vacations or managerial absences.
• Partner with the Managing Director to implement operational processes, training programmes and service standards that support boutique efficiency and client experience.
• Administer vendor relationships and maintenance requests; liaise with corporate construction/maintenance, IT and external suppliers to ensure building, phone and IT systems meet company standards.
• Prepare and execute inventories and cycle counts; perform stock adjustments and manage after-sales supply orders.
• Coordinate emergency preparedness (evacuation drills) and maintain health & safety protocols.
• Own adherence to operational budgets for supplies, contracts and services; identify cost-efficiencies and work with corporate departments on budget expectations.
• Recruit and maintain an active talent pool for operational roles; oversee staff sales and related operational initiatives.

Qualifications

• Minimum 5 years of retail management experience in a comparable role; prior luxury retail experience preferred.
• Demonstrated proficiency in shipping & receiving operations and inventory control.
• Proven supervisory experience managing multi-disciplinary operational teams.
• Strong verbal and written communication skills with a collaborative management style.
• Practical experience with building maintenance and vendor management.
• Ability to work under pressure, multi-task with accuracy and lift up to 25 lbs.

Skills

Experience

Five or more years of progressive retail management responsibility—including direct oversight of inventory control, shipping & receiving, vendor and facilities coordination—preferably within a luxury retail environment.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 79,123 to USD 96,706 per annum.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental and Vision; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support.

Culture

Hermès fosters a culture rooted in artisanal savoir‑faire, attention to detail and respect for craftsmanship. The organisation emphasises humanist values, collaborative teams and long‑term employee development within a client-focused luxury retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.