Hermès Operations Manager

Hamburg Hamburg Germany

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Employment
Full-Time
Seniority
Manager
Posted
Sep 28, 2026

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Hermès seeks an experienced Operations Manager for its Hamburg boutique to ensure optimal inventory management, service quality, and facility maintenance. This role oversees all back-office administrative activities, supervises logistics and administrative teams, and maintains inventory accuracy between system and physical records in strict compliance with corporate guidelines. The Operations Manager serves as a central liaison between the boutique, Customer Service Centre, Munich head office, and parent company regarding inventory, after-sales operations, and strategic initiatives.

Role & Responsibilities

  • Steer and coordinate all administrative back-office activities, including goods receipt bookings, cash register preparations, invoice verification, and after-sales processes
  • Lead and support logistics and administration teams; organize and prioritize daily tasks according to business requirements
  • Report on operational matters and inventory-related KPIs to store management and the management team
  • Plan, prepare, and execute inventories and spot counts while ensuring accuracy and compliance
  • Develop and implement measures to improve inventory results, stock accuracy, and warehouse processes
  • Support the Store Manager in monitoring stock levels and preparing purchase orders
  • Serve as the central interface with Customer Service Centre, Munich headquarters, and parent company regarding inventory, after-sales, and operational matters
  • Provide operational support to sales and after-sales activities as needed

Qualifications

  • Minimum 6 years of retail experience with substantial store operations background
  • Leadership experience and strong interpersonal and communication skills
  • Ability to collaborate closely with sales and head office teams
  • Highly structured, careful, and reliable working approach
  • Capacity to proactively plan, organize, and prioritize a small team
  • Strong problem-solving abilities and excellent organizational competence
  • Service-oriented, proactive in implementing improvements, and supportive of colleagues
  • Pronounced team spirit
  • Very good Excel and IT skills
  • Advanced knowledge of retail IT systems (e.g. CEGID)

Skills

Inventory management Back-office operations Team leadership Administrative coordination Excel CEGID Retail IT systems Problem-solving Organizational management

Experience

Minimum 6 years in retail operations, with substantial experience in store operations, back-office management, and inventory control. Leadership experience within retail environments is essential.

Education

None explicitly required; strong practical experience in retail operations and administrative management is prioritized.

Workplace

This position is based in Hamburg, Hamburg, Germany.

The setting Hamburg

Explore jobs in Hamburg or in Germany.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Logistics & Administration Manager», «Retail Operations Supervisor», «Back-of-House Manager», «Store Manager – Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.

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