Hermès Operations Director
- Location
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $99155.47–120,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 17, 2026
About Hermès
Hermès is an independent, family-owned luxury maison renowned for artisanal craftsmanship and timeless leather goods, ready-to-wear and accessories. The U.S. legal employer is Hermès of Paris, Inc.; the organisation combines a strong artisanal heritage with a global retail footprint and a commitment to sustainability, diversity and quality service.
Hermès — Operations Director in Palm Beach, FL. Lead store operations, inventory, facilities and after‑sales for the Palm Beach boutique.
Role & Responsibilities
- Oversee all store operational functions including inventory control, shipping & receiving, housekeeping, maintenance and after-sales service.
- Manage back-of-house organisation and workflow; supervise inventory control associates, shipping & receiving staff, SSA and after-sales personnel (tailor, craftspeople, maintenance).
- Own operational P&L lines for supplies, cleaning & maintenance contracts, guard service, repairs and rental equipment; monitor spend and identify cost efficiencies within budget guidelines.
- Plan, execute and reconcile cycle counts and full inventories; perform stock adjustments and resolve negative-on-hand discrepancies.
- Ensure compliance with cash-handling procedures and support finance reporting; validate documentation and report to the Managing Director.
- Coordinate with corporate construction/maintenance teams and external vendors to maintain the store to company standards and secure timely resolutions.
- Maintain IT and phone system functionality through liaison with corporate contacts; escalate and track technical resolutions.
- Develop and deliver operational training, emergency response and evacuation drills; recruit and maintain an active talent bank for operational roles.
- Manage scheduling, time & attendance (E-time) and recordkeeping for operational staff; support the retail management team and provide coverage in the absence of senior leaders.
Qualifications
- Minimum 6 years of retail management experience; prior experience in a luxury retail environment strongly preferred.
- Proven supervisory experience overseeing inventory control, after-sales and operational teams.
- Demonstrable experience in shipping & receiving, stock reconciliation and cycle counting.
- Strong commercial acumen with experience managing operational budgets and vendor contracts.
- Excellent verbal and written communication skills and a collaborative management style.
- Ability to perform physical tasks associated with the role, including lifting up to 25 lbs.
Skills
Experience
Minimum six years of progressive retail management experience, including direct responsibility for inventory control, shipping & receiving, facilities or building maintenance, and supervision of operational teams—preferably within a high-end luxury boutique environment.
Education
Bachelor's degree in business, retail management, hospitality or a related field preferred, or equivalent professional experience.
Workplace
This position is based in Palm Beach, Florida, USA, within easy reach of West Palm Beach.
Compensation
The base compensation for this position ranges from USD 99155.47 to USD 120,000 per annum.
Benefits
Commission and bonus incentives, Medical/Dental/Vision, Life Insurance and Disability, paid time off (15 days vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time), paid parental leave, 401(k) and Roth retirement plan with company matching and profit sharing, voluntary benefits (FSA, fitness reimbursement, voluntary life), product discount, EAP, access to Calm App, Health Advocate and Family Building Support.
Culture
Hermès cultivates a craftsmanship-led, people-centred workplace that values discretion, excellence and longevity. The maison emphasises artisan savoir-faire, sustainable practices and inclusive, family-oriented principles that guide employee development and community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Store Operations», «Retail Operations Director», «Boutique Operations Director», «Store Operations Manager», «Head of Boutique Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.