Hermès Merchandising and Customer Experience Assistant
- Location
- PantinÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 31, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès seeks an internship assistant to support IoT merchandising and customer experience initiatives in Pantin, France, collaborating with Apple on product launches and retail strategy.
Role & Responsibilities
- Develop and manage e-commerce content for hermes.com, including visual production coordination and product sheet enrichment with text, video, and imagery
- Participate in visual merchandising guidelines development and deployment across Hermès retail locations
- Create training materials and sales support tools to accompany product launches and enhance in-store and customer service centre experiences
- Support press development initiatives including press releases, technical specifications, and media communications
- Coordinate e-learning module creation and commercial project deployment and rollout
- Organize and support international Hermès events, press presentations, and influencer activities
- Assist in internal showroom event management and operational coordination
- Prepare presentation materials including briefs, meeting summaries, and strategic documentation
Qualifications
- Business school graduate or equivalent higher education background
- Fluent English (spoken and written)
- Demonstrated interest in digital and technology ecosystems, particularly the Hermès-Apple partnership
- Prior retail experience is advantageous
- Creative sensibility and strong written communication
- Attention to detail with rigorous organizational capabilities
- Flexibility and strong adaptability in a dynamic environment
Skills
Experience
Beginners accepted; prior retail experience preferred.
Education
Higher education in commerce, business administration, or related field.
Workplace
This position is based in Pantin, Île-de-France, France, within easy reach of Paris.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Product Launch Coordinator», «Sales Support Specialist», «Retail Operations Assistant», «Visual Merchandising Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.