Hermès Maison Receptionist
- Employment
- Contract
- Seniority
- Entry-Level
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 24, 2026
About Hermès
Hermès is a Parisian luxury house known for its artisanal leather goods, silk, ready-to-wear and accessories. The UK entity operates flagship Maisons and boutiques that combine refined retail theatre with meticulous service; as an employer Hermès emphasises craftsmanship, client discretion and a high standard of in-store hospitality.
Hermès — Maison Receptionist (9 month FTC) in London. Front-desk role delivering 5* visitor experience and administrative support.
Role & Responsibilities
- Serve as the first point of contact for all non-client visitors, delivering a warm, 5‑star Maison welcome and creating moments of surprise and delight.
- Manage the front desk to ensure efficient, professional reception services for team members and visitors.
- Prepare and serve refreshments (tea/coffee) for visitors on arrival and oversee presentation of the entrance area (florals, visual merchandising).
- Coordinate visitor logistics including luggage handling, connecting visitors with appropriate team members, and maintaining a seamless visitor flow.
- Oversee courier access, process incoming and outgoing goods, manage inbound post and assist with courier bookings for the Maison team.
- Support internal communications between the Maison, nearby sites (Hill Street and Annex/Showroom) and the wider store network.
- Provide back-office catering support in collaboration with the SSS team and assist with internal and external events as required.
- Support calendar management for Store Directors and perform other administrative duties to meet business needs.
Qualifications
- Previous client-facing experience in retail or hospitality, with a clear understanding of premium client service.
- Demonstrable administrative experience and strong organisational practices.
- Excellent written and verbal communication skills.
- High level of attention to detail, commercial and aesthetic awareness.
- Ability to work on own initiative, prioritise tasks and meet deadlines.
- Right to work in the UK.
Skills
Experience
Experience working in a client-facing position within retail or hospitality, complemented by prior administrative responsibilities. Experience delivering high‑standards of hospitality and effective visitor management is essential.
Education
Secondary education or equivalent; vocational training in hospitality, retail or administration is desirable.
Workplace
This position is based in London, England, UK.
Culture
Hermès cultivates a workplace ethos rooted in artisanal excellence, discretion and refined client service. The Maison Experience team places a strong emphasis on hospitality, team collaboration and attention to visual and operational detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front Desk Receptionist», «Visitor Experience Host», «Guest Relations Receptionist», «Reception & Administrative Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.