- Location
- Pantin Île-de-France France
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
The Made-to-Measure Order Coordinator at Hermès oversees the order process from customer order receipt through delivery, coordinating stores, production, suppliers, quality and logistics across product categories. The role also manages procurement and stock, tracks delivery performance, and supports product-offering updates. This is a full-time fixed-term contract (CDD) in Pantin.
Role & Responsibilities
- Review store requests and verify their consistency with sales associates.
- Check orders for compliance, including accurate entry of customization details (size, color, finishes, etc.) in the M3 ERP and the presence of required regulatory attributes (composition, mandatory labeling, etc.) to prevent production or shipping blocks.
- Enter and update orders in dedicated tools, including the ERP and tracking files.
- Support store teams by answering technical questions about made-to-measure offerings, consulting métier experts when needed, and sharing order status and potential issues with a strong customer-service focus.
- Ensure manufacturing feasibility by initiating procurement of materials and components, including references developed by Menswear ready-to-wear or specific to made-to-measure.
- Define and track key manufacturing milestones to ensure production runs smoothly.
- Coordinate the full order flow—including procurement, production, quality control, and shipping—with internal and external stakeholders to meet the delivery date communicated to the client.
- Monitor material and component procurement lead times and finished-product delivery times.
- Manage alignment between planned and actual delivery dates.
- Identify risks of delay, shortages, or errors in advance; raise alerts when variances occur and propose corrective solutions.
- Prioritize urgent actions and manage unforeseen issues in line with client commitments and operational constraints.
- Regularly update tracking tools and ERP data to ensure reliable traceability.
- Prepare delivery-performance summaries and contribute to lead-time and quality action plans.
- Occasionally conduct pre-buys with the commercial team based on store sales forecasts.
- Monitor stock levels through precise consumption tracking to avoid shortages or overstock.
- Track supplier orders to ensure deadlines are met.
- Implement updates to made-to-measure product offerings, such as introducing new materials and updating models, in collaboration with internal Menswear ready-to-wear teams and external partners.
- Analyze recurring causes of delays in the flow and propose corrective actions.
- Identify tool requirements and make recommendations to IT teams on tracking dashboards, consolidated business intelligence, order tools, and data reliability.
Qualifications
- Bac+2 to Bac+5 qualification from a fashion school or in engineering or business.
- At least 4 years of experience in a similar role, with a good understanding of apparel value chains and manufacturing.
- Demonstrated rigor and reliability in data management, with strong anticipation and prioritization skills.
- Ability to manage several workflows in parallel and respond agilely to unforeseen issues.
- Strong communication and customer-service orientation.
- Very good command of office tools, including advanced Excel, ERP systems, and production-tracking tools.
- Team-oriented and proactive in a demanding environment.
- Fluent English; Italian is an asset.
Skills
Experience
At least 4 years in a similar role; the ATS also lists a minimum of 3 years.
Education
Bac+2 to Bac+5 qualification from a fashion school or in engineering or business.
Workplace
This position is based in Pantin, Île-de-France, France, within easy reach of Paris.
Explore jobs in Île-de-France or in France.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.