Hermès Logistics Coordinator

About Hermès

A leading luxury fashion house within a global luxury group, operating an international retail network and proprietary distribution facilities. As an employer it demands meticulous standards, operational excellence and cross-functional collaboration, offering opportunities to contribute to high-impact logistics projects that support boutiques and wholesale channels.

Role & Responsibilities

• Plan, coordinate and supervise day-to-day warehouse operations including goods reception, put-away, storage, picking, packing and shipment to meet deadlines, cost and quality targets.
• Ensure high levels of customer service by managing order fulfilment, returns and handling client or store requests related to inventory and deliveries.
• Monitor and analyse operational performance (productivity, error rates, service levels, stock rotation) and implement corrective actions to maintain continuity of site activities.
• Manage stock accuracy through cyclical inventories, variance investigation and corrective measures; optimise storage layouts and replenishment rules.
• Coordinate third‑party logistics providers and allocate tasks to internal teams to guarantee smooth dock operations and efficient partner interfaces.
• Administer warehouse documentation and systems: update WMS and TMS records, supervise shipping/receiving paperwork, and handle disputes and non-conformities.
• Drive continuous improvement initiatives (re‑layout, digitalisation, 5S) and contribute to logistics projects aimed at increasing efficiency and reducing errors.
• Train new hires on site procedures and safety rules; enforce internal procedures and report anomalies or security/quality breaches.

Qualifications

• Proven organisational aptitude with strong sense of responsibility and priority management.
• Excellent written and verbal communication; strong interpersonal skills for liaising with internal and external stakeholders.
• Analytical mindset with ability to synthesise data, identify root causes of stock discrepancies and propose corrective actions.
• Resilience under pressure, adaptability to change and a client-oriented approach.
• Rigor in process execution, punctuality and strict respect for safety and quality standards.
• Strong IT affinity and advanced proficiency in Excel.

Skills

Experience

Several years of professional experience in warehouse operations or logistics coordination, ideally within fashion, retail or a comparable high‑service environment; experience managing teams and working with third‑party logistics providers is preferred.

Education

Degree or diploma in logistics, supply chain management, industrial engineering or equivalent vocational training; professional experience may substitute formal qualifications.

Workplace

Culture

The workplace emphasises precision, discretion and a commitment to premium quality consistent with luxury retail standards. Teams operate in a fast‑paced, collaborative environment that values continuous improvement, technical competence and cross‑departmental cooperation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.