Hermès Logistics Coordinator — Import, Export & After‑Sales
Hermès Canada in Toronto seeks a Logistics Coordinator — Import, Export & After‑Sales to manage 3PL flows, import/export documentation and repair logistics.
Overview
Hermès is a globally recognized French maison renowned for artisanal craftsmanship, meticulous quality and an extensive network of boutiques and e‑commerce. Hermès Canada operates as part of the broader Hermès group and partners with external logistics providers to support retail and digital distribution across the market.
Role & Responsibilities
- Coordinate after‑sales flows from stores, e‑commerce and corporate channels to central and local repair workshops, ensuring timely returns and redeliveries.
- Create, manage and qualify after‑sales service files; prepare repair estimates and ensure traceability of returned stock and customer parcels.
- Prepare, review and manage import/export shipping documentation in accordance with Canadian regulations (e.g., CERS, proforma invoices, CITES, BOL) and liaise with customs brokers and the central Paris team.
- Lead and monitor 3PL performance for after‑sales processes, enforce SLAs and drive continuous improvement with the logistics provider.
- Execute end‑to‑end shipping processes to central and local repairers and maintain accurate inventory and shipment tracking databases; perform regular stock reconciliations with the 3PL.
Qualifications
- Post‑secondary education preferred; diploma or degree in logistics management or related field is advantageous.
- Minimum 3 years of hands‑on logistics, warehouse or 3PL coordination experience.
- Strong attention to detail with analytical aptitude for interpreting data and improving processes.
- Proactive problem‑solver with a positive attitude and willingness to learn.
- Fluent written and spoken English; French is an asset.
Skills
Experience
Minimum three years’ experience in logistics, warehouse operations or 3PL coordination with demonstrable exposure to import/export documentation, returns/repairs flows and stock reconciliation.
Education
Post‑secondary education preferred; logistics management or related field preferred.
Workplace
This position is based in Toronto, Ontario, Canada. Cerulean lists 67 open roles in Toronto, including 4 posted recently. The broader Ontario area accounts for 87 active listings on Cerulean, 6 of which are new. In Canada as a whole, Cerulean currently features 223 open positions, with 15 posted this week.
Compensation
The base compensation for this position ranges from CAD 65,000 to CAD 85,000 per annum.
Benefits
Comprehensive benefits package including medical, dental, vision, long‑term disability, life insurance, AD&D, and company group retirement savings plan.
Culture
Hermès cultivates a workplace that values craftsmanship, precision and discretion. The environment emphasizes collaboration with external partners, high standards of quality and a meticulous approach to service delivery across retail and digital channels.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.