- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 4, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
The Jewelry Expert serves as Hermès’ in-store authority on jewelry, developing VIC relationships, supporting Sales Associates and client appointments, and contributing to sales growth, clienteling, events, and team expertise. The role is full-time on an unlimited contract and requires a minimum of 5 years of luxury jewelry retail experience; a minimum of 3 years is also stated.
Role & Responsibilities
- Deliver an exceptional, personalized client experience in line with Hermès standards.
- Develop and maintain long-term relationships with VIC and high-potential clients.
- Partner with Sales Associates to identify, develop, and retain jewelry clients.
- Assist Sales Associates with key client appointments, product presentations, trunk shows, special orders, and high-value sales opportunities.
- Serve as the jewelry subject matter expert in client interactions, using advanced storytelling, product expertise, and gemological knowledge to strengthen engagement and conversion.
- Support client recruitment, retention, and loyalty strategies.
- Represent the Jewelry métier at local commercial activations, client events, and PR initiatives.
- Contribute to store and Jewelry sales objectives.
- Analyze business performance, client trends, and commercial opportunities, and recommend actions to accelerate growth.
- Support buying discussions, assortment recommendations, and podium activities as required.
- Propose clienteling initiatives, events, product focus areas, and cross-selling opportunities.
- Share market intelligence, competitor observations, and client insights to inform business decisions.
- Participate in key sales, clienteling, and PR events.
- Serve as the store’s reference point for Jewelry matters.
- Coach and develop Sales Associates through on-floor training, product education, and client support.
- Conduct briefings, product discovery sessions, and knowledge-sharing activities.
- Support the team during client appointments requiring advanced jewelry and gemstone expertise.
- Share best practices and strengthen Jewelry knowledge across the store.
- Participate actively in regional and global Expert communities.
- Maintain and develop expertise through ongoing training and self-learning.
- Embody Hermès culture, values, and standards.
- Represent the Jewelry métier internally and externally.
- Promote Hermès savoir-faire, craftsmanship, and heritage through compelling storytelling.
- Build credibility and legitimacy for the métier among clients and colleagues.
- Participate in commercial, clienteling, networking, and public relations events as required.
Qualifications
- Expertise in gemology, jewelry craftsmanship, and precious materials.
- Deep understanding of Hermès Jewelry collections, heritage, and savoir-faire.
- Strong storytelling and presentation capabilities.
- Proven luxury jewelry sales performance.
- Strong clienteling, VIC development, and high jewelry consultation capabilities.
- Business acumen and sales orientation.
- Ability to influence without direct authority.
- Strong coaching and mentoring skills.
- Ability to inspire clients and colleagues through expertise and knowledge-sharing.
- Passion for jewelry and the luxury industry.
- Strong presence and interpersonal skills.
- Curiosity and a continuous-learning mindset.
- Excellent communication and relationship-building capabilities.
- Embodiment of Hermès values.
- Minimum 5 years of luxury jewelry retail experience; 3 years minimum is also stated.
- Gemology certification (GIA, ING, or equivalent) preferred.
Skills
Experience
Minimum 5 years of luxury jewelry retail experience; a minimum of 3 years is also stated.
Workplace
This position is based in Singapore, Central, Singapore.
Explore jobs in Singapore.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Jewelry Specialist», «Jewelry Sales Expert», «Fine Jewelry Specialist», «Jewelry Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.