Hermès Inventory Control Supervisor

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

The Inventory Control Supervisor manages inventory, shipping and receiving, after-sales service, stock supplies, and cycle counts at Hermès’ Maison Madison flagship boutique in New York. The role partners with store management on replenishment and supply budgets and is an unlimited-contract, full-time position.

Role & Responsibilities

• Maintain an accurate, organized store inventory.
• Organize and participate in store cycle counts and biannual inventories, and reconcile results with support and direction from the Managing Director and Operations Manager.
• Process all incoming and outgoing shipments within the business day they are generated.
• Complete and maintain proper documentation and filing for merchandise receiving and shipping.
• Check in returns against the previous day's business.
• Print and ticket merchandise, returns, and price updates.
• Process, record, maintain, and follow up on all after-sales service.
• Process damaged goods and maintain inventory records for damages.
• Work with Store Management to analyze business and replenishment needs.
• Develop inventory.
• Order and maintain adequate levels of shipping, selling, store, and kitchen supplies.
• Review and adhere to budgets for shipping, orange, office, and kitchen supplies in partnership with store management and under the direction of the Managing Director and Operations Manager.
• Perform other duties as assigned by the supervisor.

Qualifications

• At least 2 years of experience in operations or a back-of-house supervisory capacity; experience in a luxury retail environment is preferred.
• Effective written and verbal communication skills.
• Ability to analyze information effectively.
• Problem-solving ability.
• Ability to multitask accurately.
• Attention to detail.
• Ability to follow written and verbal policies and directives.
• Attention to asset protection and inventory control.
• Experience using technology, internal systems, and external shipping software programs.
• Ability to work regularly in person at a company-designated work location.
• Ability to lift 0–25 lbs. without assistance.

Skills

Experience

At least 2 years in operations or a back-of-house supervisory capacity; 3 years minimum, with luxury retail experience preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 23.38 to USD 29.26 per hour.

Benefits

Commission and bonus incentives based on sales performance; medical, dental, and vision coverage; life insurance and disability coverage; paid time off including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; product discount; EAP resources; access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.