Hermès Internal Client Relations, Reception and Corporate Concierge Manager
- Location
- Pantin Île-de-France France
- Employment
- Full-Time
- Seniority
- Manager
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 8, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is hiring an Internal Client Relations, Reception and Corporate Concierge Manager to lead its Services Information Line, site reception and corporate concierge activities across Île-de-France. The role manages three internal employees and an external provider, service quality, reporting, performance indicators, budget and communications. Permanent, full-time position.
Role & Responsibilities
- Lead three complementary activities: the Services Information Line, site reception desks and corporate concierge services.
- Lead and develop a team of three internal employees and one external service provider.
- Ensure a high-end, personalised and consistent welcome across Hermès sites in Île-de-France.
- Oversee external service providers in coordination with the Procurement Department, from tendering through daily monitoring of specifications.
- Prepare reports, monitor performance indicators and manage the activities’ budget.
- Write and distribute communications for the Services Information Line across the entire Department.
Qualifications
- Demonstrated service orientation, diplomacy and ability to engage teams in pursuing excellence.
- Mastery of demanding, customer-satisfaction-oriented environments.
- Ability to combine operational rigour with interpersonal agility.
- Curiosity, enthusiasm for hands-on work and a commitment to knowledge-sharing.
Skills
Experience
Minimum 6 years
Workplace
This position is based in Pantin, Île-de-France, France, within easy reach of Paris.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Employee Services Manager», «Workplace Experience Manager», «Corporate Concierge Manager», «Internal Client Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.